This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at https://www.bbc.co.uk/news/uk-england-cornwall-65249180
The article has changed 3 times. There is an RSS feed of changes available.
| Version 1 | Version 2 |
|---|---|
| Falmouth restaurant no-shows are 'massive' loss to business | Falmouth restaurant no-shows are 'massive' loss to business |
| (about 2 hours later) | |
| Paul James said the no-shows represented about a quarter of the restaurant's 200 seats | Paul James said the no-shows represented about a quarter of the restaurant's 200 seats |
| A restaurant owner has said a quarter of his table bookings on Easter Sunday were no-shows which represented a "massive" loss to his business. | A restaurant owner has said a quarter of his table bookings on Easter Sunday were no-shows which represented a "massive" loss to his business. |
| Paul James, of CJs at Budock Water, Falmouth, Cornwall, said 47 people who booked tables, failed to show, with the restaurant able to seat 200 people. | Paul James, of CJs at Budock Water, Falmouth, Cornwall, said 47 people who booked tables, failed to show, with the restaurant able to seat 200 people. |
| He said, on paper, his business had been fully booked on Easter Sunday. | He said, on paper, his business had been fully booked on Easter Sunday. |
| Taking into account the costs of extra staffing and energy costs for the day the loss was "massive", he said. | Taking into account the costs of extra staffing and energy costs for the day the loss was "massive", he said. |
| 'Perfect storm' | 'Perfect storm' |
| Kate Nicholls, chief executive of UK Hospitality, which represents about 100,000 venues across the country, said: "We are seeing it across the UK and it's more severe in tourist locations where you rely more on booked rather than walk-in trade. | Kate Nicholls, chief executive of UK Hospitality, which represents about 100,000 venues across the country, said: "We are seeing it across the UK and it's more severe in tourist locations where you rely more on booked rather than walk-in trade. |
| "We are seeing a significant level of cancellations and it's really difficult at the moment because of the cost of living crisis. | "We are seeing a significant level of cancellations and it's really difficult at the moment because of the cost of living crisis. |
| "And with soaring bills, businesses are having to watch very carefully what they spend, so it's a perfect storm for them." | "And with soaring bills, businesses are having to watch very carefully what they spend, so it's a perfect storm for them." |
| She urged customers to call if they wanted to cancel. | She urged customers to call if they wanted to cancel. |
| "Just let people know if you can't make it," she said. | "Just let people know if you can't make it," she said. |
| 'No ramifications' | 'No ramifications' |
| Mr James said no-shows were "getting more common" and "generally nine times out of 10 it seems to be the tourists". | Mr James said no-shows were "getting more common" and "generally nine times out of 10 it seems to be the tourists". |
| "Maybe they're booking two or three places and just deciding on the day where they are and which one they're going to. | "Maybe they're booking two or three places and just deciding on the day where they are and which one they're going to. |
| "They get no ramifications but for what they've cost a small business, it's just not easy." | "They get no ramifications but for what they've cost a small business, it's just not easy." |
| Mr James told BBC Radio Cornwall "one of the worst tables" had been booked for 19:00 BST. | |
| "We had phoned them the day before saying our last orders were actually quarter to seven but we'll take your booking for seven o'clock, saying 'Are you absolutely fine with that?' | "We had phoned them the day before saying our last orders were actually quarter to seven but we'll take your booking for seven o'clock, saying 'Are you absolutely fine with that?' |
| "Yes, no problem whatsoever and they just didn't show. | |
| "I kept my staff on for another hour, we've got the ovens going, the fans are going and the heating is on." | |
| He added: "Cooking for me isn't just a job, it's a way of life, it's a passion, I love to cook for people. | He added: "Cooking for me isn't just a job, it's a way of life, it's a passion, I love to cook for people. |
| "My wife on the other hand has had enough of this." | "My wife on the other hand has had enough of this." |
| Follow BBC News South West on Twitter, Facebook and Instagram. Send your story ideas to spotlight@bbc.co.uk. | Follow BBC News South West on Twitter, Facebook and Instagram. Send your story ideas to spotlight@bbc.co.uk. |
| Related Topics | Related Topics |
| Restaurants | Restaurants |
| Falmouth | Falmouth |