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| Version 1 | Version 2 |
|---|---|
| Around 7% of compatible devices didn't get emergency alert, government says | Around 7% of compatible devices didn't get emergency alert, government says |
| (about 2 months later) | |
| Watch UK alert go off (again, or if you missed it) | Watch UK alert go off (again, or if you missed it) |
| Watch UK alert go off (again, or if you missed it) | Watch UK alert go off (again, or if you missed it) |
| Sunday's emergency alert did not reach an estimated 7% of compatible devices in the UK, the government has said. | Sunday's emergency alert did not reach an estimated 7% of compatible devices in the UK, the government has said. |
| It marked the first nationwide test of a new system to warn people about dangerous situations, such as floods or terror attacks. | It marked the first nationwide test of a new system to warn people about dangerous situations, such as floods or terror attacks. |
| The Cabinet Office said it had delivered "a successful test" in line with "international best practice". | The Cabinet Office said it had delivered "a successful test" in line with "international best practice". |
| Officials said they were working with Three UK, some of whose customers did not get the alert. | Officials said they were working with Three UK, some of whose customers did not get the alert. |
| The department said there were "no current plans" for a further UK-wide test, but there are likely to be further public tests of the system in the coming years. | The department said there were "no current plans" for a further UK-wide test, but there are likely to be further public tests of the system in the coming years. |
| The alert included a short message, accompanied by a loud 10-second noise and vibration. | The alert included a short message, accompanied by a loud 10-second noise and vibration. |
| The 7% of devices that did not receive the alert includes those which were turned off or on aeroplane mode, and where the user had opted out of emergency alerts. | The 7% of devices that did not receive the alert includes those which were turned off or on aeroplane mode, and where the user had opted out of emergency alerts. |
| Emergency alert test fails to sound on some phones | Emergency alert test fails to sound on some phones |
| How will the emergency-alert test work? | How will the emergency-alert test work? |
| Welsh language error in government emergency alert | Welsh language error in government emergency alert |
| In a statement to Parliament, deputy PM and Cabinet Office minister Oliver Dowden said Sunday's test was a "critical step forward" in the UK's ability to respond to emergencies. | In a statement to Parliament, deputy PM and Cabinet Office minister Oliver Dowden said Sunday's test was a "critical step forward" in the UK's ability to respond to emergencies. |
| He added that it authorised the alert just after 14:59 BST, in order to "minimise disruption" to events scheduled to start at 15:00 BST. | He added that it authorised the alert just after 14:59 BST, in order to "minimise disruption" to events scheduled to start at 15:00 BST. |
| "As intended, the broadcast continued until 15:21, when the Cabinet Office issued the instruction for networks to stop transmitting," he said. | "As intended, the broadcast continued until 15:21, when the Cabinet Office issued the instruction for networks to stop transmitting," he said. |
| "One mobile network provider, Three UK, experienced an issue with supporting multiple messages. This led to some Three customers failing to receive the emergency alert." | "One mobile network provider, Three UK, experienced an issue with supporting multiple messages. This led to some Three customers failing to receive the emergency alert." |
| He added that the Cabinet Office was working closely with Three to "implement an appropriate fix to ensure that this does not happen for them with future emergency alerts". | He added that the Cabinet Office was working closely with Three to "implement an appropriate fix to ensure that this does not happen for them with future emergency alerts". |
| On Monday, the company said its engineers had fixed a "technical issue" and that "there will be no issue with future alerts". | On Monday, the company said its engineers had fixed a "technical issue" and that "there will be no issue with future alerts". |
| 'Autocorrect error' | 'Autocorrect error' |
| Mr Dowden also blamed a "small autocorrect" for a Welsh language error included in the bilingual Welsh-English version of the alert sent to people in Wales. | Mr Dowden also blamed a "small autocorrect" for a Welsh language error included in the bilingual Welsh-English version of the alert sent to people in Wales. |
| For the words "others safe", the message read "eraill yn Vogel" when it should have been "eraill yn ddiogel". | For the words "others safe", the message read "eraill yn Vogel" when it should have been "eraill yn ddiogel". |
| He added that people travelling between England and Wales during the test would have received two alerts, and this would be "addressed as part of the lessons learned exercise". | He added that people travelling between England and Wales during the test would have received two alerts, and this would be "addressed as part of the lessons learned exercise". |
| Sunday's alert was sent to 4G and 5G phone networks, on iPhones running iOS 14.5 or later or phones and tablets running Android 11 or later. | Sunday's alert was sent to 4G and 5G phone networks, on iPhones running iOS 14.5 or later or phones and tablets running Android 11 or later. |
| The Cabinet Office said 80% of mobile phones in the UK were compatible to receive the alert. | The Cabinet Office said 80% of mobile phones in the UK were compatible to receive the alert. |
| Earlier, the department told the BBC one in five - or 20% - of compatible smartphones in the UK did not get the alert. However, it later said this was incorrect and provided updated figures. | Earlier, the department told the BBC one in five - or 20% - of compatible smartphones in the UK did not get the alert. However, it later said this was incorrect and provided updated figures. |
| Many countries around the world use emergency-alert systems, including the United States, the Netherlands and Japan. | Many countries around the world use emergency-alert systems, including the United States, the Netherlands and Japan. |
| Related Topics | Related Topics |
| Wales | |
| UK government | UK government |
| Cabinet Office | Cabinet Office |
| Mobile phones | Mobile phones |