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| Amazon customers caught up in scarf scam | Amazon customers caught up in scarf scam |
| (about 1 hour later) | |
| Which? says dodgy sellers are sending scarves to artificially inflate sales volumes and create fake reviews | Which? says dodgy sellers are sending scarves to artificially inflate sales volumes and create fake reviews |
| Random Amazon customers are being targeted by sellers in what is known as a "brushing" scam, according to Which? | Random Amazon customers are being targeted by sellers in what is known as a "brushing" scam, according to Which? |
| The consumer organisation said "dodgy" retailers were sending out "Suzhichou" branded scarves to boost sales volumes and create fake reviews on the website. | The consumer organisation said "dodgy" retailers were sending out "Suzhichou" branded scarves to boost sales volumes and create fake reviews on the website. |
| The "sales" then help their products rank higher in search results. | The "sales" then help their products rank higher in search results. |
| Amazon said "brushing" affects all online marketplaces and it had "robust processes" in place to deal with the problem. | Amazon said "brushing" affects all online marketplaces and it had "robust processes" in place to deal with the problem. |
| Which? said while worrying there was no cause for panic and customers should report the unwanted package to Amazon. | Which? said while worrying there was no cause for panic and customers should report the unwanted package to Amazon. |
| Brooke North received one of the scarves last month: "I thought it was weird because I didn't order it. I was going to put it in the bin but I gave it to my niece instead because she goes horse riding and it was covered in horses. | |
| "I didn't get in touch with Amazon because it was just posted through the letterbox with 'Suzhichou' printed on the box." | |
| Brooke North almost threw the scarf in the bin but instead gave it to her horse riding niece | |
| Ms North from Grays in Essex, who runs a dance academy in London, said she had not received any further other unsolicited packages in the post. | |
| Other people commented on her social media that they too had received similar scarves. | |
| Jill McIntosh said she had "ordered bedding...and I got a scarf, as did my friend". Martina Cerna said she too had received one. | |
| How do 'brushing' scams work? | How do 'brushing' scams work? |
| Which? said after an unscrupulous seller submits a fake order it will send a cheap, low-quality product - such as one of these scarves - to a random address. | |
| The 'brushing' scam that's behind mystery parcels | The 'brushing' scam that's behind mystery parcels |
| The order generates a tracking number on the marketplace and once received, the scammer is able to leave a fake five-star review, which in turn bolsters figures. | |
| This results in more people seeing and buying poor-quality products, because they are under the mistaken impression they are highly rated, Which? said. | This results in more people seeing and buying poor-quality products, because they are under the mistaken impression they are highly rated, Which? said. |
| How did the scammer get my details? | How did the scammer get my details? |
| The consumer group said fraudsters get names and addresses from "any one of a number of places". | The consumer group said fraudsters get names and addresses from "any one of a number of places". |
| It said some shoppers have reported receiving the scarves after ordering a different item from a Facebook marketplace store based in China. | It said some shoppers have reported receiving the scarves after ordering a different item from a Facebook marketplace store based in China. |
| Details may have also been taken from a publicly available source, been compromised in a data leak or accessed via an unsecure website, Which? said. | Details may have also been taken from a publicly available source, been compromised in a data leak or accessed via an unsecure website, Which? said. |
| It added people who have been targeted should report the package and change their password. | It added people who have been targeted should report the package and change their password. |
| In a statement Amazon said: "We are relentless in our efforts to detect and prevent abuse from impacting customer experiences. | In a statement Amazon said: "We are relentless in our efforts to detect and prevent abuse from impacting customer experiences. |
| "Sellers are prohibited from sending unsolicited packages to customers and we will continue to improve the sophistication of abuse prevention in our store and take the appropriate actions like suspending or removing selling privileges." | "Sellers are prohibited from sending unsolicited packages to customers and we will continue to improve the sophistication of abuse prevention in our store and take the appropriate actions like suspending or removing selling privileges." |
| In 2021 Which? reported more than one million households in the UK could have been victims of "brushing". | In 2021 Which? reported more than one million households in the UK could have been victims of "brushing". |
| It surveyed 1,839 people and found 4% of respondents said they or someone in their household received a mystery Amazon package. | |
| The UK's Competition and Markets Authority is currently investigating Google and Amazon over fake and misleading reviews. | The UK's Competition and Markets Authority is currently investigating Google and Amazon over fake and misleading reviews. |
| Related Topics | Related Topics |
| Amazon | Amazon |
| Retailing | Retailing |