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| Sky Mobile and Giffgaff customers suffer outage | Sky Mobile and Giffgaff customers suffer outage |
| (32 minutes later) | |
| Some Sky Mobile and Giffgaff users have reported being unable to make or receive calls and texts on Friday. | Some Sky Mobile and Giffgaff users have reported being unable to make or receive calls and texts on Friday. |
| A Sky Mobile spokesperson said it was working to get the problems resolved "as soon as possible". | A Sky Mobile spokesperson said it was working to get the problems resolved "as soon as possible". |
| Giffgaff confirmed issues had been reported by customers since "late morning", affecting calls and texts. | Giffgaff confirmed issues had been reported by customers since "late morning", affecting calls and texts. |
| "Our technical teams are still working hard to restore these services fully," a Giffgaff spokesperson told the BBC. | "Our technical teams are still working hard to restore these services fully," a Giffgaff spokesperson told the BBC. |
| Downdetector had around a thousand reports apiece of problems with Sky and Giffgaff on Friday. Users self-report technical issues to the website. | |
| Both networks rely on O2's mobile network, as does Virgin Mobile - which recently began moving customers to O2 networks after the two operators merged in 2021. | Both networks rely on O2's mobile network, as does Virgin Mobile - which recently began moving customers to O2 networks after the two operators merged in 2021. |
| Tesco Mobile also uses O2's network. | Tesco Mobile also uses O2's network. |
| O2 customer support told Twitter users flagging issues with its network that "technical teams are aware and are working to fix this as quickly as possible". | O2 customer support told Twitter users flagging issues with its network that "technical teams are aware and are working to fix this as quickly as possible". |
| Although Sky Mobile's data services continue to work, the mobile phone disruption comes on a Friday when many customers will be making weekend plans. | |
| One Twitter user, Leslie Jones, wrote: "O2. We are without a signal for more than 24 hours. Unable to make or receive calls. Please advise what you will do to fix this, urgently , as we have a 97-year-old mother." | |
| Related Topics | Related Topics |
| Companies | Companies |
| UK economy | UK economy |
| Mobile phones | Mobile phones |
| Sky | Sky |
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