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Police reprimand for airline boss Police reprimand for airline boss
(about 4 hours later)
An airline boss received a warning from police after shouting at his own staff when he spotted hundreds of customers in a queue at Manchester Airport.An airline boss received a warning from police after shouting at his own staff when he spotted hundreds of customers in a queue at Manchester Airport.
Jet2.com chief executive Philip Meeson was cheered by passengers when he verbally berated his workers at the check-in at Terminal One on Saturday.Jet2.com chief executive Philip Meeson was cheered by passengers when he verbally berated his workers at the check-in at Terminal One on Saturday.
Greater Manchester Police (GMP) said: "We attended and warned the man about his future conduct and behaviour."Greater Manchester Police (GMP) said: "We attended and warned the man about his future conduct and behaviour."
The airline said Mr Messon was "passionate" about good service. The airline said Mr Meeson was "passionate" about good service.
Former RAF pilot Mr Meeson, 61, spotted the queue during a visit to the airport when about 220 passengers were checking in for a flight to Tenerife.Former RAF pilot Mr Meeson, 61, spotted the queue during a visit to the airport when about 220 passengers were checking in for a flight to Tenerife.
Philip Meeson is very involved in the business at all levels and never more so than when he feels customer service is not up to scratch Jet2 spokesmanPhilip Meeson is very involved in the business at all levels and never more so than when he feels customer service is not up to scratch Jet2 spokesman
He is understood to regularly board Jet2.com flights to assess his cabin crew and their customer service.He is understood to regularly board Jet2.com flights to assess his cabin crew and their customer service.
The Jet2.com spokesman added the airline chief admitted he was "angry" but "apologises if any offence was caused on the day".The Jet2.com spokesman added the airline chief admitted he was "angry" but "apologises if any offence was caused on the day".
"Philip Meeson is very involved in the business at all levels and never more so than when he feels customer service is not up to scratch."Philip Meeson is very involved in the business at all levels and never more so than when he feels customer service is not up to scratch.
"He felt Jet2.com was not delivering the excellent customer service," added the spokesman."He felt Jet2.com was not delivering the excellent customer service," added the spokesman.
Police were alerted to the incident after a tip-off call to say a man was being abusive to staff.Police were alerted to the incident after a tip-off call to say a man was being abusive to staff.
A GMP spokesman added: "Shortly after 7.35am on Saturday 19 September, police were called to the check-in area at Terminal One following reports that a man was being abusive to staff."A GMP spokesman added: "Shortly after 7.35am on Saturday 19 September, police were called to the check-in area at Terminal One following reports that a man was being abusive to staff."
Mr Messon was warned under the Public Order Act. Mr Meeson was warned under the Public Order Act.