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Police reprimand for airline boss | Police reprimand for airline boss |
(about 4 hours later) | |
An airline boss received a warning from police after shouting at his own staff when he spotted hundreds of customers in a queue at Manchester Airport. | An airline boss received a warning from police after shouting at his own staff when he spotted hundreds of customers in a queue at Manchester Airport. |
Jet2.com chief executive Philip Meeson was cheered by passengers when he verbally berated his workers at the check-in at Terminal One on Saturday. | Jet2.com chief executive Philip Meeson was cheered by passengers when he verbally berated his workers at the check-in at Terminal One on Saturday. |
Greater Manchester Police (GMP) said: "We attended and warned the man about his future conduct and behaviour." | Greater Manchester Police (GMP) said: "We attended and warned the man about his future conduct and behaviour." |
The airline said Mr Meeson was "passionate" about good service. | |
Former RAF pilot Mr Meeson, 61, spotted the queue during a visit to the airport when about 220 passengers were checking in for a flight to Tenerife. | Former RAF pilot Mr Meeson, 61, spotted the queue during a visit to the airport when about 220 passengers were checking in for a flight to Tenerife. |
Philip Meeson is very involved in the business at all levels and never more so than when he feels customer service is not up to scratch Jet2 spokesman | Philip Meeson is very involved in the business at all levels and never more so than when he feels customer service is not up to scratch Jet2 spokesman |
He is understood to regularly board Jet2.com flights to assess his cabin crew and their customer service. | He is understood to regularly board Jet2.com flights to assess his cabin crew and their customer service. |
The Jet2.com spokesman added the airline chief admitted he was "angry" but "apologises if any offence was caused on the day". | The Jet2.com spokesman added the airline chief admitted he was "angry" but "apologises if any offence was caused on the day". |
"Philip Meeson is very involved in the business at all levels and never more so than when he feels customer service is not up to scratch. | "Philip Meeson is very involved in the business at all levels and never more so than when he feels customer service is not up to scratch. |
"He felt Jet2.com was not delivering the excellent customer service," added the spokesman. | "He felt Jet2.com was not delivering the excellent customer service," added the spokesman. |
Police were alerted to the incident after a tip-off call to say a man was being abusive to staff. | Police were alerted to the incident after a tip-off call to say a man was being abusive to staff. |
A GMP spokesman added: "Shortly after 7.35am on Saturday 19 September, police were called to the check-in area at Terminal One following reports that a man was being abusive to staff." | A GMP spokesman added: "Shortly after 7.35am on Saturday 19 September, police were called to the check-in area at Terminal One following reports that a man was being abusive to staff." |
Mr Meeson was warned under the Public Order Act. |
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