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| Version 2 | Version 3 |
|---|---|
| Q&A: Retuning Freeview | Q&A: Retuning Freeview |
| (about 3 hours later) | |
| By Torin Douglas Media correspondent, BBC News | By Torin Douglas Media correspondent, BBC News |
| Freeview's website has been providing details of the changes | Freeview's website has been providing details of the changes |
| On 30 September, Freeview is making a number of changes which means users of the service will have to retune their set-top boxes. | On 30 September, Freeview is making a number of changes which means users of the service will have to retune their set-top boxes. |
| We look at what is going to happen and which services are going to be affected by the update. | We look at what is going to happen and which services are going to be affected by the update. |
| What's happening and when? | What's happening and when? |
| On Wednesday morning, 30 September, the Freeview service is being updated. Some TV and radio channels will move position. If people don't retune their equipment they will no longer receive them. The move involves around 25 million Freeview TV sets, set-top boxes and digital recorders, including TopUp TV and BT Vision boxes. It doesn't affect satellite or cable systems such as Sky or Freesat or cable. | On Wednesday morning, 30 September, the Freeview service is being updated. Some TV and radio channels will move position. If people don't retune their equipment they will no longer receive them. The move involves around 25 million Freeview TV sets, set-top boxes and digital recorders, including TopUp TV and BT Vision boxes. It doesn't affect satellite or cable systems such as Sky or Freesat or cable. |
| Why is the change needed? | Why is the change needed? |
| To make channel Five available in half a million more homes and to prepare for high-definition broadcasts. | To make channel Five available in half a million more homes and to prepare for high-definition broadcasts. |
| What happens if I don't retune? | What happens if I don't retune? |
| On the affected channels, you'll see a message telling you the channel has moved and asking you to retune. Anyone who needs help can find it at www.tvretune.co.uk or via a telephone helpline - 08456 05 11 22. | |
| Which channels are mainly affected? | Which channels are mainly affected? |
| Five is moving, and so are ITV3 and ITV4. There will also be a new TV channel called Quest. | Five is moving, and so are ITV3 and ITV4. There will also be a new TV channel called Quest. |
| Some BBC radio stations will be affected in areas that have already gone through digital switchover. Listeners in the Border TV region, the West country and some parts of Wales will lose these stations unless they retune. | Some BBC radio stations will be affected in areas that have already gone through digital switchover. Listeners in the Border TV region, the West country and some parts of Wales will lose these stations unless they retune. |
| Will some channels disappear altogether? | Will some channels disappear altogether? |
| Around 460,000 homes - which get their TV signals through relay transmitters - will no longer receive ITV3 or ITV4. That means they will lose some European football matches and classic TV dramas such as Cracker and Poirot. | Around 460,000 homes - which get their TV signals through relay transmitters - will no longer receive ITV3 or ITV4. That means they will lose some European football matches and classic TV dramas such as Cracker and Poirot. |
| The Community Channel will no longer be available on Freeview in areas that have gone through switchover. | The Community Channel will no longer be available on Freeview in areas that have gone through switchover. |
| Can all Freeview equipment be retuned? | Can all Freeview equipment be retuned? |
| Around 22,000 older set-top boxes may no longer work. | Around 22,000 older set-top boxes may no longer work. |