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| Nationwide payments to banks and building societies 'delayed' | |
| (32 minutes later) | |
| All payments to and from the Nationwide Building Society to other building societies and banks are delayed. | All payments to and from the Nationwide Building Society to other building societies and banks are delayed. |
| It says direct debits and standing orders are working normally. Money can still be moved between Nationwide accounts, it added. | It says direct debits and standing orders are working normally. Money can still be moved between Nationwide accounts, it added. |
| In a statement on its website it said it was "sorry for any problems this may cause." | In a statement on its website it said it was "sorry for any problems this may cause." |
| "We're working to get things back to normal as quickly as we can", the statement continued. | "We're working to get things back to normal as quickly as we can", the statement continued. |
| Nationwide says customers can continue to use their cards online and in shops, log-in to their banking apps, and withdraw money at cash machines. | Nationwide says customers can continue to use their cards online and in shops, log-in to their banking apps, and withdraw money at cash machines. |
| The BBC is receiving reports of the impact the problems are causing, with one customer telling the BBC that he is unable to make payments which may affect his mortgage. | |
| Richard Bagnall says he is attempting to transfer money to another building society in order redeem his mortgage today. | |
| "It had to be today to avoid penalties," he says, adding that it is the final day of his mortgage's fixed interest rate. | |
| The website showed a "technical error" when he attempted the transfer - but did not suggest that the payment was in a queue, he says. | |
| According to the website Downdetector, reports of issues began at around 02:00 this morning. | |
| Nationwide, founded in 1884, is the largest building society in the UK. | |
| The firm is currently trying to buy Virgin Money in a £2.9bn deal which would create the UK's second largest mortgage and savings group. | |
| The BBC has contacted Nationwide for comment. | |
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| Related Topics | Related Topics |
| Software | Software |
| Nationwide Building Society | Nationwide Building Society |
| Mortgages | Mortgages |
| Information technology | Information technology |