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| Barclays says payment issues resolved after tech outage | Barclays says payment issues resolved after tech outage |
| (32 minutes later) | |
| Barclays has said the "technical issue" impacting payments and transactions for customers has been resolved, but is still working on updating bank balances for some customers. | |
| The bank said delayed payments had been processed but that it was still "addressing any outstanding issues", following days of disruption. | |
| On Friday when the outage began, customers told the BBC they were having trouble with mobile and online banking, and also making essential payments. | |
| The technical issues were not caused a cyber attack, it is understood, but the bank has not explained what was behind the problem or how many customers were affected. | The technical issues were not caused a cyber attack, it is understood, but the bank has not explained what was behind the problem or how many customers were affected. |
| "We are very sorry for any disruption and will ensure that no impacted customer is left out of pocket," a Barclays spokesperson said on Sunday. | "We are very sorry for any disruption and will ensure that no impacted customer is left out of pocket," a Barclays spokesperson said on Sunday. |
| "We are working on bringing balances up to date for some of our customers and addressing any outstanding issues. | |
| "We are keeping our call centres open for longer this weekend and we will be proactively contacting customers who may be vulnerable." | "We are keeping our call centres open for longer this weekend and we will be proactively contacting customers who may be vulnerable." |
| Barclays is one of the UK's largest banks, with more than 20 million UK retail customers. | Barclays is one of the UK's largest banks, with more than 20 million UK retail customers. |
| On Saturday, the website downdetector, which monitors outages, showed nearly 5,000 issues had been reported with Barclays, more than double the number reported on Friday. | On Saturday, the website downdetector, which monitors outages, showed nearly 5,000 issues had been reported with Barclays, more than double the number reported on Friday. |
| On Saturday afternoon, Barclays' website said problems with its app and online banking were ongoing, and warned customers that they may face issues making and receiving payments. | On Saturday afternoon, Barclays' website said problems with its app and online banking were ongoing, and warned customers that they may face issues making and receiving payments. |
| The website also told customers that their high street branches may not be able to assist with all queries "due to issues we're facing". | The website also told customers that their high street branches may not be able to assist with all queries "due to issues we're facing". |
| The Bank confirmed on Sunday that customers could now use its services as normal. | The Bank confirmed on Sunday that customers could now use its services as normal. |
| But reports of outages on downdetector were still in their hundreds early on Sunday, with most people experiencing problems with mobile and online banking. | |
| Friday, which was pay day for many people in the UK, was the deadline for self-assessment tax returns. | Friday, which was pay day for many people in the UK, was the deadline for self-assessment tax returns. |
| Some Barclays' customers said they were unable to make their payments to HMRC. | Some Barclays' customers said they were unable to make their payments to HMRC. |
| A statement from HMRC said it was working closely with the bank to minimise the impact on those submitting self-assessments. | A statement from HMRC said it was working closely with the bank to minimise the impact on those submitting self-assessments. |
| It confirmed that issues related to the Barclays outage would not result in late payment penalties as these do not apply until March 1. | It confirmed that issues related to the Barclays outage would not result in late payment penalties as these do not apply until March 1. |
| On X, the bank advised customers facing difficulties accessing their money to seek support from friends and family or to get in touch with food banks. | On X, the bank advised customers facing difficulties accessing their money to seek support from friends and family or to get in touch with food banks. |
| In response to one user who said they were unable to access their account, the bank posted a link to the Trussell Trust, a charity which runs food banks nationally. | In response to one user who said they were unable to access their account, the bank posted a link to the Trussell Trust, a charity which runs food banks nationally. |
| Emily from Exeter told the BBC that she was spending the weekend on a friend's sofa after being unable to move into her new house. | Emily from Exeter told the BBC that she was spending the weekend on a friend's sofa after being unable to move into her new house. |
| "I'm effectively homeless with my two children and two cats," she said, adding that her children were staying with family. | "I'm effectively homeless with my two children and two cats," she said, adding that her children were staying with family. |
| "My removal van is abandoned with everything I have in it," the 44-year-old said. | "My removal van is abandoned with everything I have in it," the 44-year-old said. |
| "I'm a single mother who has worked incredibly hard for this and to be left homeless is indescribable." | "I'm a single mother who has worked incredibly hard for this and to be left homeless is indescribable." |
| Get in touch | Get in touch |
| Have you been affected by the IT problems that the bank has been experiencing? | Have you been affected by the IT problems that the bank has been experiencing? |