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| Barclays bank outage leaves Leicestershire family without a home | |
| (7 days later) | |
| Emily McAllister lives with her 19-year-old daughter Keira and her son Ryan | Emily McAllister lives with her 19-year-old daughter Keira and her son Ryan |
| A woman was left without a home for three days after Barclays was hit by a technical issue just as she was completing the purchase of her new house. | A woman was left without a home for three days after Barclays was hit by a technical issue just as she was completing the purchase of her new house. |
| Emily McAllister, from Melton Mowbray, Leicestershire, was told by her solicitors that she was unable to finalise the move into her new property because of the fault. | Emily McAllister, from Melton Mowbray, Leicestershire, was told by her solicitors that she was unable to finalise the move into her new property because of the fault. |
| However the 43-year-old had already exchanged contracts with the family who were buying her house she had lived in for seven years. | However the 43-year-old had already exchanged contracts with the family who were buying her house she had lived in for seven years. |
| It meant Ms McAllister and her 19-year-old daughter Keira, who is autistic and has Down's syndrome, had to spend two nights with her sister and one night at a local hotel before the move could be completed. | It meant Ms McAllister and her 19-year-old daughter Keira, who is autistic and has Down's syndrome, had to spend two nights with her sister and one night at a local hotel before the move could be completed. |
| "We had prepared her [Keira] for the move, but I ended up running around on Friday evening sorting things out," said Ms McAllister, who has been a Barclays customer for more than 25 years. | "We had prepared her [Keira] for the move, but I ended up running around on Friday evening sorting things out," said Ms McAllister, who has been a Barclays customer for more than 25 years. |
| "All her routines were completely thrown out. That creates anxiety for her, and she had episodes where she was discombobulated over the weekend." | "All her routines were completely thrown out. That creates anxiety for her, and she had episodes where she was discombobulated over the weekend." |
| The bank has not explained what was behind the technical issue, which caused problems with payments and transactions. | The bank has not explained what was behind the technical issue, which caused problems with payments and transactions. |
| After complaining to the customer service team, Ms McAllister was offered between £50 and £70 in compensation. | After complaining to the customer service team, Ms McAllister was offered between £50 and £70 in compensation. |
| The family had been moving from their Melton Mowbray home | The family had been moving from their Melton Mowbray home |
| "I could not believe what I was hearing. It felt like a complete disregard for what we have gone through," she told the BBC. | "I could not believe what I was hearing. It felt like a complete disregard for what we have gone through," she told the BBC. |
| "I need to cover the extra costs of the removal van. I had to buy takeaways that I would not have to purchase. | "I need to cover the extra costs of the removal van. I had to buy takeaways that I would not have to purchase. |
| "We were standing in the clothes that we were doing removals in. I feel completely disappointed." | "We were standing in the clothes that we were doing removals in. I feel completely disappointed." |
| A Barclays spokesperson apologised for the distress caused. | A Barclays spokesperson apologised for the distress caused. |
| "We have reviewed this case and are in contact with this customer, and we will update them on a resolution as quickly as possible," they said. | "We have reviewed this case and are in contact with this customer, and we will update them on a resolution as quickly as possible," they said. |
| "We will ensure that no impacted customer is left out of pocket." | "We will ensure that no impacted customer is left out of pocket." |
| Follow BBC Leicester on Facebook, on X, or on Instagram. Send your story ideas to eastmidsnews@bbc.co.uk or via WhatsApp on 0808 100 2210. | |
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