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T-Mobile staff sold customer data | T-Mobile staff sold customer data |
(9 minutes later) | |
Staff at mobile phone company T-Mobile passed on millions of records from thousands of customers, a spokesman for the firm has confirmed. | |
The suspected illegal trade emerged after the firm alerted the information watchdog, Christopher Graham. | |
He said brokers bought the data and sold it on to other phone firms, who then cold-called the customers, as their contracts were due to expire. | |
A T-Mobile spokesman said the data was sold "without our knowledge". | A T-Mobile spokesman said the data was sold "without our knowledge". |
Mr Graham, the Information Commissioner appointed earlier this year, said the case he was now preparing illustrated why there needed to be a prison sentence to prevent people from selling private data to third parties. | Mr Graham, the Information Commissioner appointed earlier this year, said the case he was now preparing illustrated why there needed to be a prison sentence to prevent people from selling private data to third parties. |
Search warrants | Search warrants |
Mr Graham told the BBC that investigators had been working with the company after it reported suspicions of an unlawful trade in customers' data. | Mr Graham told the BBC that investigators had been working with the company after it reported suspicions of an unlawful trade in customers' data. |
The team from the Information Commissioner's Office obtained search warrants to enter premises and have also interviewed employees. | The team from the Information Commissioner's Office obtained search warrants to enter premises and have also interviewed employees. |
Mr Graham said: "Many people will have wondered why and how they are being contacted by someone they do not know just before their existing phone contract is about to expire. | Mr Graham said: "Many people will have wondered why and how they are being contacted by someone they do not know just before their existing phone contract is about to expire. |
"We are considering the evidence with a view to prosecuting those responsible and I am keen to go much further and close down the entire unlawful industry in personal data. | "We are considering the evidence with a view to prosecuting those responsible and I am keen to go much further and close down the entire unlawful industry in personal data. |
"But, we will only be able to do this if blaggers and others who trade in personal data face the threat of a prison sentence. | "But, we will only be able to do this if blaggers and others who trade in personal data face the threat of a prison sentence. |
"The existing paltry finesÂ… are simply not enough to deter people from engaging in this lucrative criminal activity. The threat of jail, not fines, will prove a stronger deterrent." | "The existing paltry finesÂ… are simply not enough to deter people from engaging in this lucrative criminal activity. The threat of jail, not fines, will prove a stronger deterrent." |
The Ministry of Justice has been consulting on tougher penalties for illegal trade in personal information. | The Ministry of Justice has been consulting on tougher penalties for illegal trade in personal information. |
The Data Protection Act banned the selling on of data without prior permission from the customer - but Mr Graham said that the mobile phone case suggested that people were "driving a coach and horses" through the legislation. | The Data Protection Act banned the selling on of data without prior permission from the customer - but Mr Graham said that the mobile phone case suggested that people were "driving a coach and horses" through the legislation. |
"More and more personal information is being collected and held by government, public authorities and businesses," said Mr Graham. | "More and more personal information is being collected and held by government, public authorities and businesses," said Mr Graham. |
"In the future, as new systems are developed and there is more and more interconnection of these systems, the risks of unlawful obtaining and disclosure become even greater. | "In the future, as new systems are developed and there is more and more interconnection of these systems, the risks of unlawful obtaining and disclosure become even greater. |
"If public trust and confidence in the proper handling of personal information, whether by government or by others, is to be maintained effective sanctions are essential." | "If public trust and confidence in the proper handling of personal information, whether by government or by others, is to be maintained effective sanctions are essential." |