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| Ramsgate mother's anger over ceiling collapse after water leak | |
| (about 3 hours later) | |
| The ceiling collapsed at Laura Jones' home in Ramsgate in September last year | The ceiling collapsed at Laura Jones' home in Ramsgate in September last year |
| A woman has said she feels like a "useless mum" having lived in a housing association property in Kent with a collapsed ceiling for almost six months after a water leak. | A woman has said she feels like a "useless mum" having lived in a housing association property in Kent with a collapsed ceiling for almost six months after a water leak. |
| Laura Jones lives in a flat in Ramsgate with her eight-year-old son and a dog. | Laura Jones lives in a flat in Ramsgate with her eight-year-old son and a dog. |
| She said she had been let down by the housing association that managed the property, which had damage to the ceiling in the living room. | She said she had been let down by the housing association that managed the property, which had damage to the ceiling in the living room. |
| Town and Country Housing said "complex repairs" were needed to trace and fix the leak. | Town and Country Housing said "complex repairs" were needed to trace and fix the leak. |
| The ceiling collapsed in September last year. | The ceiling collapsed in September last year. |
| "It was terrifying seeing all that water coming into your flat and not knowing what to do," Ms Jones said. | "It was terrifying seeing all that water coming into your flat and not knowing what to do," Ms Jones said. |
| It was reported to Town and Country Housing, which said it initially offered the family a new permanent home, which Ms Jones chose to reject. | It was reported to Town and Country Housing, which said it initially offered the family a new permanent home, which Ms Jones chose to reject. |
| The ceiling collapsed in Laura Jones' living room in September last year | The ceiling collapsed in Laura Jones' living room in September last year |
| Ms Jones said she is forced to set alarms throughout the night to remind her to empty buckets of water in her living room when it rains. | Ms Jones said she is forced to set alarms throughout the night to remind her to empty buckets of water in her living room when it rains. |
| "It's very depressing. I feel like a useless mum because all I wanted was a decent place for my son," she said. | "It's very depressing. I feel like a useless mum because all I wanted was a decent place for my son," she said. |
| Laura Jones has lived in a housing association property with a collapsed ceiling for almost six months | Laura Jones has lived in a housing association property with a collapsed ceiling for almost six months |
| The mother has now been made a Band A priority for council housing and has begun bidding on properties, she said. | The mother has now been made a Band A priority for council housing and has begun bidding on properties, she said. |
| "All I'd like is a decent home, one with a ceiling where we can keep warm and not hear drip, drip, drip all the time. It's like torture," she added. | "All I'd like is a decent home, one with a ceiling where we can keep warm and not hear drip, drip, drip all the time. It's like torture," she added. |
| She has also spoken to Polly Billington, MP for East Thanet, who said: "Far too many people are living in accommodation that is not good enough and that requires the landlords, whether that's the council, a housing association or a private landlord, to step up and fulfil their responsibilities as the property owners." | She has also spoken to Polly Billington, MP for East Thanet, who said: "Far too many people are living in accommodation that is not good enough and that requires the landlords, whether that's the council, a housing association or a private landlord, to step up and fulfil their responsibilities as the property owners." |
| Town and Country Housing apologised to Ms Jones for the disruption the leak had caused. | Town and Country Housing apologised to Ms Jones for the disruption the leak had caused. |
| The association said it had initially fixed the leak, but it had been reported again in October last year. | The association said it had initially fixed the leak, but it had been reported again in October last year. |
| "While checks showed that the house was safe to live in, we knew that living conditions were difficult, so we offered to move Miss Jones to a new permanent home at our expense," a spokesperson said. | "While checks showed that the house was safe to live in, we knew that living conditions were difficult, so we offered to move Miss Jones to a new permanent home at our expense," a spokesperson said. |
| "This offer was initially accepted and then rejected, and we fully appreciate that it can be difficult to decide to move home in these circumstances." | "This offer was initially accepted and then rejected, and we fully appreciate that it can be difficult to decide to move home in these circumstances." |
| Follow BBC Kent on Facebook, on X, and on Instagram. Send your story ideas to southeasttoday@bbc.co.uk or WhatsApp us on 08081 002250. | Follow BBC Kent on Facebook, on X, and on Instagram. Send your story ideas to southeasttoday@bbc.co.uk or WhatsApp us on 08081 002250. |