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| Version 0 | Version 1 |
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| M&S says 'cyber incident' hitting click and collect orders | M&S says 'cyber incident' hitting click and collect orders |
| (32 minutes later) | |
| Marks and Spencer (M&S) says it has been dealing with a "cyber incident" affecting some of its services over the last few days. | Marks and Spencer (M&S) says it has been dealing with a "cyber incident" affecting some of its services over the last few days. |
| The UK retailer said its Click and Collect service has been impacted by technical issues along with its ability to collect contactless payments - with many customers taking to social media to complain about delays. | The UK retailer said its Click and Collect service has been impacted by technical issues along with its ability to collect contactless payments - with many customers taking to social media to complain about delays. |
| M&S chief executive Stuart Machin apologised to customers in a note on Tuesday. | M&S chief executive Stuart Machin apologised to customers in a note on Tuesday. |
| He said the company had been forced to make temporary, small changes to store operations "to protect you and our business". | He said the company had been forced to make temporary, small changes to store operations "to protect you and our business". |
| "There is no need for you to take any action at this time and if the situation changes, we will let you know," he said. | "There is no need for you to take any action at this time and if the situation changes, we will let you know," he said. |
| The notice said the firm was working to resolve some "limited" delays to Click and Collect orders. | The notice said the firm was working to resolve some "limited" delays to Click and Collect orders. |
| It comes after some shoppers complained over the weekend about the issues - which also include being unable to use gift cards or vouchers in stores. | It comes after some shoppers complained over the weekend about the issues - which also include being unable to use gift cards or vouchers in stores. |
| One person called the issues a "total failure for customers" in a post on X. | One person called the issues a "total failure for customers" in a post on X. |
| "A simple message out to customers to save a journey would have worked a treat," they said. | "A simple message out to customers to save a journey would have worked a treat," they said. |
| And another said they were unable to pay for clothes using a gift card while shopping at a M&S store in Liverpool. |