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| Refunds after faulty car park machine in Nottinghamshire led to fines | Refunds after faulty car park machine in Nottinghamshire led to fines |
| (about 1 hour later) | |
| Nicola Green said her fines appeared in the run-up to Christmas | |
| A number of drivers who were fined after trying to pay for parking at a retail park in Nottinghamshire have had the charges cancelled. | A number of drivers who were fined after trying to pay for parking at a retail park in Nottinghamshire have had the charges cancelled. |
| Some shoppers who used their cards to pay for parking at St Peter's Retail Park in Mansfield in the run-up to Christmas later received fines. | Some shoppers who used their cards to pay for parking at St Peter's Retail Park in Mansfield in the run-up to Christmas later received fines. |
| They said the payments for parking appeared to have gone through but it emerged the machines were not working correctly and they had not been registered. | They said the payments for parking appeared to have gone through but it emerged the machines were not working correctly and they had not been registered. |
| After a group of around 50 people approached local MP Steve Yemm, private parking firm Group Nexus has withdrawn some fines as a "gesture of goodwill". | After a group of around 50 people approached local MP Steve Yemm, private parking firm Group Nexus has withdrawn some fines as a "gesture of goodwill". |
| Chloe Daynes said she alerted the car park operator to the problem | Chloe Daynes said she alerted the car park operator to the problem |
| Nicola Green said her card payment was accepted by the machine but a charge notice arrived shortly after, which soon totalled £170. | Nicola Green said her card payment was accepted by the machine but a charge notice arrived shortly after, which soon totalled £170. |
| "It's just so frustrating," she said. | "It's just so frustrating," she said. |
| "It was coming up to Christmas. I'm a single parent and every penny counts and £170 is a lot of money for one hour's parking. | "It was coming up to Christmas. I'm a single parent and every penny counts and £170 is a lot of money for one hour's parking. |
| "So I was really disgusted." | "So I was really disgusted." |
| Chloe Daynes was fined twice. | Chloe Daynes was fined twice. |
| "For the first charge, I did put in my appeal 'Your machines aren't working correctly, somebody needs to go and look at them'. | "For the first charge, I did put in my appeal 'Your machines aren't working correctly, somebody needs to go and look at them'. |
| "When I got another charge I brought that up again, I said 'Hold on, I've already told you the machines aren't working but you are still charging people'. | "When I got another charge I brought that up again, I said 'Hold on, I've already told you the machines aren't working but you are still charging people'. |
| "It's not nice. It gives you anxiety that if they decline it you have to appeal to someone else, the charge is going to go up and in a world where the cost of living is already so high. It is just unnecessary for people who have already paid." | "It's not nice. It gives you anxiety that if they decline it you have to appeal to someone else, the charge is going to go up and in a world where the cost of living is already so high. It is just unnecessary for people who have already paid." |
| Steve Yemm said he was dealing with people who had paid, been fined or were waiting for court dates | Steve Yemm said he was dealing with people who had paid, been fined or were waiting for court dates |
| Yemm, Labour MP for Mansfield, recently met with officials from Group Nexus. | Yemm, Labour MP for Mansfield, recently met with officials from Group Nexus. |
| He said: "Some of these people have not paid their fines, some of them are awaiting a court judgement, some of them have paid, some of them waited a while and so paid a larger fine. | He said: "Some of these people have not paid their fines, some of them are awaiting a court judgement, some of them have paid, some of them waited a while and so paid a larger fine. |
| "So in the first group of constituents I put forward, they have agreed to refund all of them within the next two weeks. | "So in the first group of constituents I put forward, they have agreed to refund all of them within the next two weeks. |
| "They have agreed to replace the machines here at the retail park in the next two months." | "They have agreed to replace the machines here at the retail park in the next two months." |
| In a statement, Group Nexus said: "The constituents who have been in touch with Steve Yemm MP used the retail park when some of the traditional pay and display machines were out of action. | In a statement, Group Nexus said: "The constituents who have been in touch with Steve Yemm MP used the retail park when some of the traditional pay and display machines were out of action. |
| "However, it was signposted that there's the option to pay by phone instead. | "However, it was signposted that there's the option to pay by phone instead. |
| "As motorists were able to pay by phone or the app if a machine was out of order, the notices were issued correctly, therefore the appeals made by some of the constituents were rightly rejected. | "As motorists were able to pay by phone or the app if a machine was out of order, the notices were issued correctly, therefore the appeals made by some of the constituents were rightly rejected. |
| "However, on this occasion as a gesture of goodwill we agree to cancel the parking charge notices that we were made aware of." | "However, on this occasion as a gesture of goodwill we agree to cancel the parking charge notices that we were made aware of." |
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