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Suspected glitch sees 100% price cut on some Co-op products Co-op gives away free pasta sauce and coffee by mistake
(30 minutes later)
Peter says "nothing will be going to waste" from his hugely discounted Co-op purchase.Peter says "nothing will be going to waste" from his hugely discounted Co-op purchase.
A suspected glitch on Thursday evening saw some Co-op product prices reduced by as much as 100% on the delivery app Deliveroo.A suspected glitch on Thursday evening saw some Co-op product prices reduced by as much as 100% on the delivery app Deliveroo.
The pricing error allowed some shoppers to get products - including jars of Loyd Grossman pasta sauce, Costa ground coffee and Fox's cookies - for free.The pricing error allowed some shoppers to get products - including jars of Loyd Grossman pasta sauce, Costa ground coffee and Fox's cookies - for free.
Whether a retailer has to honour purchases of products advertising lower prices in error can depend on their terms and conditions.Whether a retailer has to honour purchases of products advertising lower prices in error can depend on their terms and conditions.
But the BBC spoke to several people who were able to take advantage of the Co-op's reduced items on Deliveroo, such as Robinsons squash being discounted from £1.50 to 15p a bottle.But the BBC spoke to several people who were able to take advantage of the Co-op's reduced items on Deliveroo, such as Robinsons squash being discounted from £1.50 to 15p a bottle.
Co-op and Deliveroo have been approached for comment. A Co-op spokesperson said the low prices were the result of "a clerical error".
"A small number of prices were showing incorrectly on our Deliveroo shop for a few hours last night," they said.
"This was quickly resolved, and we apologise for any inconvenience caused."
Deliveroo has been approached for comment.
Peter, who lives in Lancashire, told the BBC the "incredible offer" allowed him to get more than £80 worth of goods for just £3.29 - including delivery fees.Peter, who lives in Lancashire, told the BBC the "incredible offer" allowed him to get more than £80 worth of goods for just £3.29 - including delivery fees.
"I was surprised the Co-op and Deliveroo honoured and delivered the mispriced items," he said."I was surprised the Co-op and Deliveroo honoured and delivered the mispriced items," he said.
He said he will be donating most of the items to his local food bank "who desperately need non-perishable food for people in my community".He said he will be donating most of the items to his local food bank "who desperately need non-perishable food for people in my community".
It was recently revealed that, like Marks and Spencer, the Co-op has been affected by a cyber attack.It was recently revealed that, like Marks and Spencer, the Co-op has been affected by a cyber attack.
The firm shut down parts of its IT systems in response to hackers attempting to gain access.The firm shut down parts of its IT systems in response to hackers attempting to gain access.
There is no suggestion this issue and the attempted cyber attack are linked.There is no suggestion this issue and the attempted cyber attack are linked.
One user who told the BBC his name was Rob said his order including biscuits, tea bags and cereal came to just £18One user who told the BBC his name was Rob said his order including biscuits, tea bags and cereal came to just £18
Meanwhile, Sally Marie from Bolton said like many who bought discounted goods on Thursday evening, she found out about it from a website which called it a "glitch".Meanwhile, Sally Marie from Bolton said like many who bought discounted goods on Thursday evening, she found out about it from a website which called it a "glitch".
"I was sat on the sofa and thought I'd give it a go before the Co-op ran out of stock," she said."I was sat on the sofa and thought I'd give it a go before the Co-op ran out of stock," she said.
"I quickly installed Deliveroo, and to my surprise, I found some items priced at zero.""I quickly installed Deliveroo, and to my surprise, I found some items priced at zero."
Her order arrived just 15 minutes later.Her order arrived just 15 minutes later.
Sally Marie was able to buy six packets of Fox's half coated chocolate cookies, ten jars of Loyd Grossman tomato and basil pasta sauce, 15 bottles of Robinson's squash and two eight packs of Diet Coke in her Thursday Deliveroo order.Sally Marie was able to buy six packets of Fox's half coated chocolate cookies, ten jars of Loyd Grossman tomato and basil pasta sauce, 15 bottles of Robinson's squash and two eight packs of Diet Coke in her Thursday Deliveroo order.
People also posted evidence of their low-priced purchases from the Co-op's Deliveroo service on social media.People also posted evidence of their low-priced purchases from the Co-op's Deliveroo service on social media.
"Got myself a lot of cheap bits from the Co-op," said one user in a post on X."Got myself a lot of cheap bits from the Co-op," said one user in a post on X.
"15p Robinsons squash will do well with the heat wave.""15p Robinsons squash will do well with the heat wave."
Meanwhile on Instagram, one user said they found other products heavily discounted, with Airwick Reed Diffusers selling for £5.45 less than their regular price.Meanwhile on Instagram, one user said they found other products heavily discounted, with Airwick Reed Diffusers selling for £5.45 less than their regular price.
He told the BBC that the prices returned to normal within 45 minutes of him ordering and receiving his items via Deliveroo.He told the BBC that the prices returned to normal within 45 minutes of him ordering and receiving his items via Deliveroo.
According to Citizen's Advice, your rights when shopping for an item online that has been discounted in a pricing error can depend on a store's terms and conditions.According to Citizen's Advice, your rights when shopping for an item online that has been discounted in a pricing error can depend on a store's terms and conditions.
These may only give the consumer legal rights once they have either placed the order or received it.These may only give the consumer legal rights once they have either placed the order or received it.
It adds that when buying in a shop, you should not have to give back an item or pay more for it if they sold it to you at a lower cost than they meant to - unless you discussed the price first but they ended up charging you less.It adds that when buying in a shop, you should not have to give back an item or pay more for it if they sold it to you at a lower cost than they meant to - unless you discussed the price first but they ended up charging you less.
Many retailers tend to uphold pricing errors for products.Many retailers tend to uphold pricing errors for products.
In 2022, a pricing mistake for copies of Fifa 23 Ultimate Edition on India's Epic Games store allowed some to buy the game for 4.80 rupees ($0.06; £0.05).In 2022, a pricing mistake for copies of Fifa 23 Ultimate Edition on India's Epic Games store allowed some to buy the game for 4.80 rupees ($0.06; £0.05).
Its publisher Electronic Arts (EA) said it would honour games purchased at its erroneous 99% discount.Its publisher Electronic Arts (EA) said it would honour games purchased at its erroneous 99% discount.