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You can find the current article at its original source at https://www.theguardian.com/business/2025/may/02/co-op-apologises-after-hackers-extract-significant-amount-of-customer-data
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| Co-op apologises after hackers extract ‘significant’ amount of customer data | Co-op apologises after hackers extract ‘significant’ amount of customer data |
| (about 2 hours later) | |
| The National Cyber Security Centre and the National Crime Agency are assisting with the inquiry, the company said | |
| The Co-op has apologised after hackers accessed and extracted customer data in one of its systems. | The Co-op has apologised after hackers accessed and extracted customer data in one of its systems. |
| The National Cyber Security Centre (NCSC) and the National Crime Agency (NCA) are assisting with the investigation, the company said. | The National Cyber Security Centre (NCSC) and the National Crime Agency (NCA) are assisting with the investigation, the company said. |
| A Co-op spokesperson said: “We are continuing to experience sustained malicious attempts by hackers to access our systems. This is a highly complex situation, which we continue to investigate in conjunction with the NCSC and the NCA. | A Co-op spokesperson said: “We are continuing to experience sustained malicious attempts by hackers to access our systems. This is a highly complex situation, which we continue to investigate in conjunction with the NCSC and the NCA. |
| “We have implemented measures to ensure that we prevent unauthorised access to our systems whilst minimising disruption for our members, customers, colleagues and partners. | “We have implemented measures to ensure that we prevent unauthorised access to our systems whilst minimising disruption for our members, customers, colleagues and partners. |
| “As a result of ongoing forensic investigations, we now know that the hackers were able to access and extract data from one of our systems. The accessed data included information relating to a significant number of our current and past members. | “As a result of ongoing forensic investigations, we now know that the hackers were able to access and extract data from one of our systems. The accessed data included information relating to a significant number of our current and past members. |
| “This data includes Co-op Group members’ personal data such as names and contact details, and did not include members’ passwords, bank or credit card details, transactions or information relating to any members’ or customers’ products or services with the Co-op Group. | “This data includes Co-op Group members’ personal data such as names and contact details, and did not include members’ passwords, bank or credit card details, transactions or information relating to any members’ or customers’ products or services with the Co-op Group. |
| “We appreciate that our members have placed their trust in our Co-op when providing information to us. Protecting the security of our members’ and customers’ data is a priority, and we are very sorry that this situation has arisen.” | “We appreciate that our members have placed their trust in our Co-op when providing information to us. Protecting the security of our members’ and customers’ data is a priority, and we are very sorry that this situation has arisen.” |