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| Version 0 | Version 1 |
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| Tesco customers report problems with app and website | Tesco customers report problems with app and website |
| (32 minutes later) | |
| Some Tesco customers are reporting not being able to access the retailer's app and website. | Some Tesco customers are reporting not being able to access the retailer's app and website. |
| People have taken to social media to complain about problems checking-out online shopping and with accessing their Clubcards through Tesco's app. | People have taken to social media to complain about problems checking-out online shopping and with accessing their Clubcards through Tesco's app. |
| Tesco's account on X replied to one user saying it is having "intermittent system issues at the moment which the IT team are currently working hard to resolve." | Tesco's account on X replied to one user saying it is having "intermittent system issues at the moment which the IT team are currently working hard to resolve." |
| The BBC has contacted Tesco for comment. | The BBC has contacted Tesco for comment. |
| Customers on social media have listed multiple problems. One reports issues with Apple Pay in a Tesco store as well as difficulties with gift cards. | Customers on social media have listed multiple problems. One reports issues with Apple Pay in a Tesco store as well as difficulties with gift cards. |
| Many describe being unable to process changes to online orders. | Many describe being unable to process changes to online orders. |
| Outage monitoring site Downdetector is showing increasing levels of reported problems with Tesco's website. | |
| Two other major retailers Marks and Spencer (M&S) and the Co-op have suffered massive disruption in recent weeks, in their cases due to cyber attacks. | |
| It is not known if the problems being experienced by Tesco are related to a hack or are the result of internal IT issues. | It is not known if the problems being experienced by Tesco are related to a hack or are the result of internal IT issues. |
| The supermarket chain - the UK's biggest - said in early 2024 that its Clubcard loyalty scheme, offering shoppers discounts on products in-store and online, had more than 20m members. | The supermarket chain - the UK's biggest - said in early 2024 that its Clubcard loyalty scheme, offering shoppers discounts on products in-store and online, had more than 20m members. |
| One social media user said on X they had been encountering issues with the supermarket's app and website for about four hours. | |
| Tesco told them in a reply that the services were experiencing "technical issues" and asked them to "try again later". | |
| Others have said they were unable to pull up their Clubcard on their Tesco app to collect points or use vouchers while shopping. |