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Customers told not to travel on South Western Railway network Waterloo signal failure causes major disruption
(32 minutes later)
Passengers have struggled to travel on the SWR routes on Monday morning A major signalling failure at London Waterloo railway station has caused severe disruption, with customers urged not to travel on South Western Railway (SWR) trains.
A major signalling failure at London Waterloo has caused severe disruption throughout the morning, with 14 platforms out of use at the station. SWR said the signalling issue has been fixed but has urged passengers not to use its train services "until further notice" with problems expected to continue until at least 16:00 BST.
South Western Railway (SWR) has urged passengers not to travel on its services "until further notice" as there were cancellations on all routes, with problems expected to continue until at least 16:00 BST.
Passengers have been told they cannot claim money from SWR for taxis but can use their tickets on some other rail or bus services.Passengers have been told they cannot claim money from SWR for taxis but can use their tickets on some other rail or bus services.
The rail operator said engineers were trying to restore the use of the platforms, but "very few trains able to move in and out" and many other train services across the network were "severely disrupted". The rail operator said engineers were trying to restore the use of the platforms, but "very few trains able to move in and out".
Passengers have struggled to travel on the SWR routes on Monday morning
At one point at London Waterloo 14 platforms were out of use.
Jessica Halstead, who was trying to travel with her two children told the BBC she was feeling "frustrated" after waiting around for over an hour on the station concourse.
"It's quite hard trying to entertain children on a station platform...do I need to get them some lunch, when will the train go? It's pretty disruptive," ," Ms Halstead said.
"At what point do you just turn around give up?"
Jessica Halstead was stuck at Waterloo Station while trying to travel with her children
Network Rail said: "While we are hoping to restore some services later in the day, these are still likely to be subject to delays and alterations.Network Rail said: "While we are hoping to restore some services later in the day, these are still likely to be subject to delays and alterations.
"Customers should please check back for updates. We are very sorry for the disruption to journeys this morning.""Customers should please check back for updates. We are very sorry for the disruption to journeys this morning."
The incident was reported at around 05:30, according to National Rail.The incident was reported at around 05:30, according to National Rail.
Passengers can use their rail tickets on specified routes with London Buses, Falcon Buses, Stagecoach South, and Morebus operators as well as certain train journeys on the Tube, CrossCountry, Southern and Great Western Railway.Passengers can use their rail tickets on specified routes with London Buses, Falcon Buses, Stagecoach South, and Morebus operators as well as certain train journeys on the Tube, CrossCountry, Southern and Great Western Railway.
SWR was the first operator brought into public ownership by the Labour government in May, with a second train company, c2c, nationalised by Labour on Sunday.SWR was the first operator brought into public ownership by the Labour government in May, with a second train company, c2c, nationalised by Labour on Sunday.
Operator c2c runs services between London Fenchurch Street and south Essex.Operator c2c runs services between London Fenchurch Street and south Essex.
You can follow BBC Hampshire & Isle of Wight on Facebook, X (Twitter), or Instagram.You can follow BBC Hampshire & Isle of Wight on Facebook, X (Twitter), or Instagram.