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| Thousands unable to make calls as EE and BT networks down | |
| (32 minutes later) | |
| Thousands of EE and BT customers have reported they are unable to make or receive calls as the mobile phone network faces an outage. | Thousands of EE and BT customers have reported they are unable to make or receive calls as the mobile phone network faces an outage. |
| Outages tracker Downdetector, which relies on self-reported user data, showed over 2,500 EE customers experiencing outages at 1400 BST, with many also reporting issues with other networks. | Outages tracker Downdetector, which relies on self-reported user data, showed over 2,500 EE customers experiencing outages at 1400 BST, with many also reporting issues with other networks. |
| However, Vodafone and Three have confirmed to the BBC they do not have network issues. | However, Vodafone and Three have confirmed to the BBC they do not have network issues. |
| A spokesperson from BT, which owns EE, apologised and said the firm was "currently addressing an issue impacting our services". | A spokesperson from BT, which owns EE, apologised and said the firm was "currently addressing an issue impacting our services". |
| "We're working urgently to fix this issue and will provide a further update as soon as possible," they said. | "We're working urgently to fix this issue and will provide a further update as soon as possible," they said. |
| Other networks have seen spikes in reports of outages on Downdetector - but these are likely to be customers from networks unable to connect to EE or BT phone numbers. | Other networks have seen spikes in reports of outages on Downdetector - but these are likely to be customers from networks unable to connect to EE or BT phone numbers. |
| Social media users have been posting about a loss of services of both EE and BT mobile and landline services. | Social media users have been posting about a loss of services of both EE and BT mobile and landline services. |
| BT Group has more than 30 million customers in the UK and made £20.4bn revenue in the last financial year. | BT Group has more than 30 million customers in the UK and made £20.4bn revenue in the last financial year. |
| The issue has also impacted some customers of mobile phone operators which "piggyback" on EE's network - including Lyca Mobile, Spusu and 1pMobile. | |
| In a statement posted on its website, 1pMobile said it was aware of some issues "affecting a small number of customers". | |
| "We apologise for any inconvenience caused and the EE network engineers are working on the issue currently," it said. | |
| Lyca Mobile and Spusu have been contacted for comment. |