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Electricity bills: Almost half of NI homes have never changed from Power NI Electricity bills: Almost half of NI homes have never changed from Power NI
(about 2 hours later)
The overall reduction in switching shows signs that the markets are stabilisingThe overall reduction in switching shows signs that the markets are stabilising
Almost half of household electricity customers in Northern Ireland have never switched from the largest supplier, Power NI.Almost half of household electricity customers in Northern Ireland have never switched from the largest supplier, Power NI.
Only 28% have switched in the last three years and 49% have never switched.
That's according to the Utility Regulator, which has published data on so-called "sticky customers" for the first time.That's according to the Utility Regulator, which has published data on so-called "sticky customers" for the first time.
Last year saw a drop in the number of people switching suppliers across electricity and gas. It has previously urged customers to shop around for the best deal, but last year there was a drop in the number of people switching suppliers across both electricity and gas.
The Utility Regulator has previously urged more customers to shop around for the best deal. The Utility Regulator's annual monitoring report provides an insight into the local energy market.
Its annual monitoring report provides an insight into the local energy market. Of the 848,983 domestic connections in Northern Ireland, 49% have never switched from Power NI.
Of the 848,983 domestic connections in Northern Ireland, 49% have never switched from the incumbent, Power NI.
The supplier is the only one in Northern Ireland that is regulated, meaning its prices are directly controlled by the Utility Regulator.The supplier is the only one in Northern Ireland that is regulated, meaning its prices are directly controlled by the Utility Regulator.
It announced last week that it would be putting prices up by 4%.It announced last week that it would be putting prices up by 4%.
The Utility Regulator said the number of complaints made by electricity customers remains the same
More than 93,000 households switched electricity supplier in 2024, which is down from the previous year.More than 93,000 households switched electricity supplier in 2024, which is down from the previous year.
However, the overall reduction in switching is a sign that the markets are stabilising after a number of volatile years.However, the overall reduction in switching is a sign that the markets are stabilising after a number of volatile years.
The regulator has said that is supported in the pricing data, which shows that, for most customers, prices have reduced.The regulator has said that is supported in the pricing data, which shows that, for most customers, prices have reduced.
The Utility Regulator also said the number of complaints made by electricity customers remained the same at more than 30,000.The Utility Regulator also said the number of complaints made by electricity customers remained the same at more than 30,000.
Complaints from gas customers rose in 2024, with the most common complaints relating to bills, payments, and customer service.Complaints from gas customers rose in 2024, with the most common complaints relating to bills, payments, and customer service.