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| Airline's collapse strands 4,500 | Airline's collapse strands 4,500 |
| (40 minutes later) | |
| An operation is under way to fly back to the UK thousands of people left stranded after Flyglobespan, Scotland's biggest airline, collapsed. | An operation is under way to fly back to the UK thousands of people left stranded after Flyglobespan, Scotland's biggest airline, collapsed. |
| Its parent company, Globespan, entered administration on Wednesday, with all flights cancelled and 800 jobs going. | Its parent company, Globespan, entered administration on Wednesday, with all flights cancelled and 800 jobs going. |
| About 4,500 passengers are stranded - mostly in Spain, Portugal, Cyprus and Egypt. The Civil Aviation Authority will be repatriating about 1,100. | About 4,500 passengers are stranded - mostly in Spain, Portugal, Cyprus and Egypt. The Civil Aviation Authority will be repatriating about 1,100. |
| Last year the airline carried more than 1.5m passengers, on 12,000 flights. | Last year the airline carried more than 1.5m passengers, on 12,000 flights. |
| It operated mainly from Edinburgh, Glasgow Prestwick and Aberdeen, but also flew transatlantic services from other UK cities including Gatwick and Belfast. | It operated mainly from Edinburgh, Glasgow Prestwick and Aberdeen, but also flew transatlantic services from other UK cities including Gatwick and Belfast. |
| It also flew charter flights from Manchester to Egypt. | It also flew charter flights from Manchester to Egypt. |
| Administrators PricewaterhouseCoopers (PWC) said Edinburgh-based Globespan was contacting all the passengers booked with or travelling with the airline. | Administrators PricewaterhouseCoopers (PWC) said Edinburgh-based Globespan was contacting all the passengers booked with or travelling with the airline. |
| One senior cabin crew member for Flyglobespan told the BBC he had not yet been contacted by the company. | One senior cabin crew member for Flyglobespan told the BBC he had not yet been contacted by the company. |
| Glasgow passengers 'devastated' by cancellations | Glasgow passengers 'devastated' by cancellations |
| Tom Maguire from Prestwick added: "I'm completely devastated by this news the week before Christmas. I feel totally let down. | Tom Maguire from Prestwick added: "I'm completely devastated by this news the week before Christmas. I feel totally let down. |
| "There is nothing on the staff website, we're just hearing things through Facebook. No one has told me that I don't have a job." | "There is nothing on the staff website, we're just hearing things through Facebook. No one has told me that I don't have a job." |
| Passenger Audrey Duncan from Edinburgh had been due to fly with the airline later. | Passenger Audrey Duncan from Edinburgh had been due to fly with the airline later. |
| She said: "I have had no contact from the airline as yet which I find disappointing. I'm sure there are staff who would be able to send an e-mail to customers like me in a very short space of time." | She said: "I have had no contact from the airline as yet which I find disappointing. I'm sure there are staff who would be able to send an e-mail to customers like me in a very short space of time." |
| Flyglobespan went into administration after attempts to conclude a financing deal for the airline with Jersey-based Halcyon Investments broke down. | Flyglobespan went into administration after attempts to conclude a financing deal for the airline with Jersey-based Halcyon Investments broke down. |
| Not protected | Not protected |
| In a statement, the administrators said the Civil Aviation Authority (CAA) would be responsible for the repatriation of about 1,100 people who were on holidays booked as part of a Globespan package holiday. | In a statement, the administrators said the Civil Aviation Authority (CAA) would be responsible for the repatriation of about 1,100 people who were on holidays booked as part of a Globespan package holiday. |
| However, a further 3,400 people are overseas and are not protected after booking directly through flyglobespan.com. | However, a further 3,400 people are overseas and are not protected after booking directly through flyglobespan.com. |
| Customers who booked Flyglobespan flights directly via the Flyglobespan website or the call centre will not get a refund on the cost of their flight but the Department of Transport said they may qualify for a reduced rate repatriation fare. | Customers who booked Flyglobespan flights directly via the Flyglobespan website or the call centre will not get a refund on the cost of their flight but the Department of Transport said they may qualify for a reduced rate repatriation fare. |
| Flyglobespan redundancies are 'inevitable' | |
| Travellers booked on cancelled flights have been advised not to go to the airport and contact the Globespan helpline, or check its website, for information. | Travellers booked on cancelled flights have been advised not to go to the airport and contact the Globespan helpline, or check its website, for information. |
| Meanwhile, easyJet and Ryanair have offered those passengers affected special "rescue" fares to allow them to return home where their routes overlap with those of Flyglobespan. | Meanwhile, easyJet and Ryanair have offered those passengers affected special "rescue" fares to allow them to return home where their routes overlap with those of Flyglobespan. |
| And Thomas Cook said it had arranged additional capacity for its flights out of Glasgow Airport. | And Thomas Cook said it had arranged additional capacity for its flights out of Glasgow Airport. |
| There are also 27,000 people who have future flights booked through the Air Travel Organisers' Licensing (Atol) insurance scheme, and about 90,000 people who have forward bookings but have no Atol protection. | There are also 27,000 people who have future flights booked through the Air Travel Organisers' Licensing (Atol) insurance scheme, and about 90,000 people who have forward bookings but have no Atol protection. |
| They may be protected under their own personal travel insurance or through their credit card transaction. | They may be protected under their own personal travel insurance or through their credit card transaction. |
| Administrators said they planned to investigate why a "significant" amount of cash from credit card bookings did not reach Flyglobespan. | Administrators said they planned to investigate why a "significant" amount of cash from credit card bookings did not reach Flyglobespan. |
| FLYGLOBESPAN FACTS 11 operational aircraft - two on order1.5m passengers carried in 200812,000 flights each year4,500 passengers currently abroadMore than 100,000 have travel plans booked | FLYGLOBESPAN FACTS 11 operational aircraft - two on order1.5m passengers carried in 200812,000 flights each year4,500 passengers currently abroadMore than 100,000 have travel plans booked |
| Bruce Cartwright, of PWC, said this was not to do with the credit card companies, but the way money reached the airline when online transactions were processed by a company called E-Clear. | Bruce Cartwright, of PWC, said this was not to do with the credit card companies, but the way money reached the airline when online transactions were processed by a company called E-Clear. |
| He said: "That money goes into a booking site and is then passed to the airline. | He said: "That money goes into a booking site and is then passed to the airline. |
| "There does in this case seem to have been a significant build-up of cash that has not reached the company." | "There does in this case seem to have been a significant build-up of cash that has not reached the company." |
| It is understood Flyglobespan also has a contract with the Ministry of Defence (MoD) to transport troops to and from destinations such as the Falklands. | It is understood Flyglobespan also has a contract with the Ministry of Defence (MoD) to transport troops to and from destinations such as the Falklands. |
| But the MoD said families in the Falklands would not be affected by the collapse as it has organised another airline to bring them back home for Christmas. | But the MoD said families in the Falklands would not be affected by the collapse as it has organised another airline to bring them back home for Christmas. |
| Earlier this year, Flyglobespan, which was set up in 2002, announced it had made an operating profit of £1.2m following a loss of £19m the previous year. | Earlier this year, Flyglobespan, which was set up in 2002, announced it had made an operating profit of £1.2m following a loss of £19m the previous year. |
| However, earlier this year, it pulled its services out of the Durham Tees Valley airport, blaming the worsening economic climate. | However, earlier this year, it pulled its services out of the Durham Tees Valley airport, blaming the worsening economic climate. |
| A helpline for passengers is now operational and can be contacted on 0871 271 9000. | A helpline for passengers is now operational and can be contacted on 0871 271 9000. |
| Are you scheduled to fly with Flyglobespan? Are you stranded abroad? Do you work for them? Send us your comments using the form below. | Are you scheduled to fly with Flyglobespan? Are you stranded abroad? Do you work for them? Send us your comments using the form below. |
| A selection of your comments may be published, displaying your name and location unless you state otherwise in the box below. | A selection of your comments may be published, displaying your name and location unless you state otherwise in the box below. |
| The BBC may edit your comments and not all emails will be published. Your comments may be published on any BBC media worldwide. Terms & Conditions | The BBC may edit your comments and not all emails will be published. Your comments may be published on any BBC media worldwide. Terms & Conditions |