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| Version 4 | Version 5 |
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| Big freeze hits water supply | Big freeze hits water supply |
| (20 minutes later) | |
| Northern Ireland Water has said it has taken 4,000 calls in the last 24 hours as freezing weather causes disruption to the water supply. | Northern Ireland Water has said it has taken 4,000 calls in the last 24 hours as freezing weather causes disruption to the water supply. |
| The company said it had extra staff working to take calls from people affected by burst pipes and was coping well with the situation. | The company said it had extra staff working to take calls from people affected by burst pipes and was coping well with the situation. |
| Sub-zero temperatures have led to problems in the watermain network and in customers' homes, the company added. | Sub-zero temperatures have led to problems in the watermain network and in customers' homes, the company added. |
| Some householders have reported being without water for up to 36 hours. | Some householders have reported being without water for up to 36 hours. |
| Northern Ireland Water has also asked businesses in Strabane, Omagh and Enniskillen to check their properties for burst pipes or leaks this morning. | Northern Ireland Water has also asked businesses in Strabane, Omagh and Enniskillen to check their properties for burst pipes or leaks this morning. |
| It said homeowners were responsible for the pipe work within their own property. | It said homeowners were responsible for the pipe work within their own property. |
| A spokesperson said the company was experiencing "an increase in the number of burst water mains and increased flows from a number of service reservoirs across the province". | A spokesperson said the company was experiencing "an increase in the number of burst water mains and increased flows from a number of service reservoirs across the province". |
| He urged customers not to run taps in the mistaken belief that it prevents freezing. | He urged customers not to run taps in the mistaken belief that it prevents freezing. |
| East Londonderry MLA Gregory Campbell said NI Water needed to ensure they had sufficient staff to take calls from the public. | East Londonderry MLA Gregory Campbell said NI Water needed to ensure they had sufficient staff to take calls from the public. |
| He said that one of his constituents had been without water for 36 hours and had not been able to find out when it would be restored. | He said that one of his constituents had been without water for 36 hours and had not been able to find out when it would be restored. |
| NI Water has asked anyone who notices burst water mains or "runs of water" to contact the company on 08457 440088. | NI Water has asked anyone who notices burst water mains or "runs of water" to contact the company on 08457 440088. |