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Virgin Trains staff begin strike | Virgin Trains staff begin strike |
(1 day later) | |
Virgin Trains ticket office staff working on one of the UK's busiest rail lines have gone on strike. | Virgin Trains ticket office staff working on one of the UK's busiest rail lines have gone on strike. |
About 200 members of the Transport Salaried Staffs' Association (TSSA) are taking part in the 24-hour strike in protest at planned cutbacks. | About 200 members of the Transport Salaried Staffs' Association (TSSA) are taking part in the 24-hour strike in protest at planned cutbacks. |
Members at 12 West Coast Main Line stations are involved and the TSSA said ticket services had been disrupted at many, including Euston and Lancaster. | |
Virgin said people could get on trains without tickets where queues built up. | |
The West Coast Main Line is a key route linking London with cities like Birmingham, Manchester, Liverpool and Glasgow. | |
Virgin have got managers doing our members' work, but they won't be able to do that for 24 hours TSSA spokesman | |
A spokesman for Virgin Trains said senior managers had been put in place to give the go-ahead to passengers to board trains without tickets if necessary. | |
He said the number of offices affected - and the level of disruption - could change through the day as shifts changed. | |
Virgin confirmed ticket counters were completely closed at two stations on Monday morning - Oxenholme, in the Lake District, and Lancaster. | |
'Bare bones' | |
But the TSSA said all its members were out at the line's major stations of Euston, Coventry, Glasgow, Preston and Crewe plus seven other smaller stations. | |
Some ticket offices were running a "bare bones" service having being staffed by members of another union - the RMT, which is not involved in this dispute - and managers, said the TSSA. | |
"Virgin have got managers doing our members' work, but they won't be able to do that for 24 hours," said a spokesman. | |
If queues start to build we will give customers permission to get on trains and buy tickets on board Virgin Trains | If queues start to build we will give customers permission to get on trains and buy tickets on board Virgin Trains |
He said stations such as Euston normally had 16 ticket windows available, but only four had been staffed on Monday morning. | |
Smaller stations such as Wolverhampton, Warrington, Runcorn, Stockport and Wigan were currently being kept going by non-TSSA members, he added. | |
The union delayed the strike - which started at midnight - to avoid disrupting passengers during the holiday. | |
TSSA leader Gerry Doherty said his members were striking to defend their jobs and the booking windows service offered to passengers. | TSSA leader Gerry Doherty said his members were striking to defend their jobs and the booking windows service offered to passengers. |
He accused Virgin Trains of closing windows to force passengers to use station ticket machines. | He accused Virgin Trains of closing windows to force passengers to use station ticket machines. |
"This is all about defending a vital service to rail passengers who are already being ripped off with the most expensive fares in Europe," he said. | "This is all about defending a vital service to rail passengers who are already being ripped off with the most expensive fares in Europe," he said. |
"After raising anytime fares by 6% at the weekend, Sir Richard (Branson) is now charging £262 return for a second-class fare between Euston and Manchester. | "After raising anytime fares by 6% at the weekend, Sir Richard (Branson) is now charging £262 return for a second-class fare between Euston and Manchester. |
"Now he wants to stop customers buying cheaper off-peak tickets by cutting back on off-peak travel times and closing more booking office windows." | "Now he wants to stop customers buying cheaper off-peak tickets by cutting back on off-peak travel times and closing more booking office windows." |
A spokesman for Virgin Trains said: "There will be no passengers who miss their trains as a result of the strike," he said. | |
"If queues start to build we will give customers permission to get on trains and buy tickets on board." | "If queues start to build we will give customers permission to get on trains and buy tickets on board." |
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