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Injured patient "failed" by NHS | Injured patient "failed" by NHS |
(30 minutes later) | |
A Carmarthenshire patient who suffered severe brain injuries after an assault was failed by the NHS, says a report. | A Carmarthenshire patient who suffered severe brain injuries after an assault was failed by the NHS, says a report. |
His family, who have not been named, paid large sums for care they should have received from the health service. | His family, who have not been named, paid large sums for care they should have received from the health service. |
The patient, named only as Mr B, was hospitalised in July 2006 for 10 months with severe brain injuries. | The patient, named only as Mr B, was hospitalised in July 2006 for 10 months with severe brain injuries. |
Hywel Dda Health Board, successor to Carmarthenshire Local Health Board (LHB), said it accepted the report and apologised for any distress caused. | Hywel Dda Health Board, successor to Carmarthenshire Local Health Board (LHB), said it accepted the report and apologised for any distress caused. |
Carmarthenshire LHB had agreed the patient qualified for continuing care and should receive physiotherapy, speech, language and occupational therapies after being discharged from hospital. | Carmarthenshire LHB had agreed the patient qualified for continuing care and should receive physiotherapy, speech, language and occupational therapies after being discharged from hospital. |
But his parents had to battle for that care to be given in subsequent years, paying out of their own retirement savings for the sessions. | But his parents had to battle for that care to be given in subsequent years, paying out of their own retirement savings for the sessions. |
I think the LHB failed to provide the service required in order for their son to make the best possible recovery Peter Tyndall, public services ombudsman | I think the LHB failed to provide the service required in order for their son to make the best possible recovery Peter Tyndall, public services ombudsman |
Public services ombudsman, Peter Tyndall, said the stress placed on the family was unjustifiable and ordered that the family be refunded. The health board said it would comply. | Public services ombudsman, Peter Tyndall, said the stress placed on the family was unjustifiable and ordered that the family be refunded. The health board said it would comply. |
Mr Tyndall said in an interview with BBC Wales: "I think the LHB failed to provide the service required in order for their son to make the best possible recovery. | Mr Tyndall said in an interview with BBC Wales: "I think the LHB failed to provide the service required in order for their son to make the best possible recovery. |
"He became disabled after a serious assault and the family decided to support him at home, but the services they needed in order to do that weren't provided." | "He became disabled after a serious assault and the family decided to support him at home, but the services they needed in order to do that weren't provided." |
He added: "Funding for continuing health care is very complex and needs to be dealt with properly. | He added: "Funding for continuing health care is very complex and needs to be dealt with properly. |
"In this instance the paperwork, the various meetings were not properly documented and, in the end, they failed to make the right decisions and failed to keep a record of the decisions they made." | "In this instance the paperwork, the various meetings were not properly documented and, in the end, they failed to make the right decisions and failed to keep a record of the decisions they made." |
The patient, who requires 24-hour nursing care, suffered a major brain injury following an assault and was admitted to Morriston Hospital in Swansea. | The patient, who requires 24-hour nursing care, suffered a major brain injury following an assault and was admitted to Morriston Hospital in Swansea. |
He left hospital the following year but his father complained that Carmarthenshire LHB had failed to put in place the package of therapy recommended after an assessment of his son's needs. | He left hospital the following year but his father complained that Carmarthenshire LHB had failed to put in place the package of therapy recommended after an assessment of his son's needs. |
As the successor body to Carmarthenshire Local Health Board, we accept this report and apologise for any distress caused to the family involved Hywel Dda Health Board | As the successor body to Carmarthenshire Local Health Board, we accept this report and apologise for any distress caused to the family involved Hywel Dda Health Board |
The ombudsman's report concluded that "a large part of the package was not provided" and Mr B "did not receive sufficient physiotherapy, occupational therapy and had no speech and language therapy". | The ombudsman's report concluded that "a large part of the package was not provided" and Mr B "did not receive sufficient physiotherapy, occupational therapy and had no speech and language therapy". |
The review found that the LHB had "mishandled its response to Mr B's case" and the LHB's written decision making "was very confusing". | The review found that the LHB had "mishandled its response to Mr B's case" and the LHB's written decision making "was very confusing". |
His father also "spent large sums of money" on therapy which he should not have needed to pay out. | His father also "spent large sums of money" on therapy which he should not have needed to pay out. |
The ombudsman upheld the complaint and made a number of recommendations. | The ombudsman upheld the complaint and made a number of recommendations. |
Financial redress | Financial redress |
These included repaying the full cost of the physiotherapy and occupational therapy, and the total cost of speech and language therapy. | These included repaying the full cost of the physiotherapy and occupational therapy, and the total cost of speech and language therapy. |
He also recommended other financial redress, and a new "multidisciplinary assessment" of Mr B's needs. | He also recommended other financial redress, and a new "multidisciplinary assessment" of Mr B's needs. |
The successor body to the LHB, Hywel Dda LHB, has agreed to implement all the recommendations. | The successor body to the LHB, Hywel Dda LHB, has agreed to implement all the recommendations. |
Hywel Dda Health Board chief executive Trevor Purt said: "As the successor body to Carmarthenshire Local Health Board, we accept this report and apologise for any distress caused to the family involved. | Hywel Dda Health Board chief executive Trevor Purt said: "As the successor body to Carmarthenshire Local Health Board, we accept this report and apologise for any distress caused to the family involved. |
"Arrangements are being put in place to implement the recommendations contained in the report." | "Arrangements are being put in place to implement the recommendations contained in the report." |
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