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Shop Direct plans 1,500 job cuts | |
(30 minutes later) | |
Shop Direct has confirmed that it plans to close three call centres with the loss of 1,500 jobs. | |
The home shopping group said the three affected sites were in Sunderland, Burnley, and Newtown in Powys. | |
Shop Direct blamed the announcement on the big growth in the number of people choosing to shop online rather than phoning to speak to its operatives. | |
It said that over the past five years, its proportion of sales via online had increased from 18% to more than 60%. | |
'Devastating blow' | |
"We recognise that this is a very difficult time for those teams affected by the proposed contact centre closures," said Shop Direct chief executive Mark Newton-Jones. | |
The GMB union said the news was a "devastating blow" to the three affected local communities. | |
"We have been in negotiations with the employer over a long period to arrive at work practices and terms and conditions of employment to ensure the success of the company," said GMB northern regional office Mick Hopper. | "We have been in negotiations with the employer over a long period to arrive at work practices and terms and conditions of employment to ensure the success of the company," said GMB northern regional office Mick Hopper. |
"This announcement is a body blow in an area of very high unemployment." | "This announcement is a body blow in an area of very high unemployment." |
The firm added that it was proposing to create 350 new jobs across its remaining sites through introducing new flexible shift patterns. | |
Shop Direct owns brands including Littlewoods, Additions Direct, Very, Empire Stores and Marshall Ward. | Shop Direct owns brands including Littlewoods, Additions Direct, Very, Empire Stores and Marshall Ward. |
It also bought the Woolworths name in the UK following that company's closure, which it has turned into an internet retailer. | It also bought the Woolworths name in the UK following that company's closure, which it has turned into an internet retailer. |
The latest job cuts announcement comes a year after it trimmed its workforce by 1,150 positions. | |
Shop Direct was formerly known as Littlewoods Home Shopping. |