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| TV phone-in errors prompt talks | TV phone-in errors prompt talks |
| (about 5 hours later) | |
| The premium-rate phone lines watchdog is to meet broadcasters and programme makers to look at ways to end the recent controversy over TV phone-ins. | The premium-rate phone lines watchdog is to meet broadcasters and programme makers to look at ways to end the recent controversy over TV phone-ins. |
| Discussions are expected to centre on how to restore viewers' confidence in premium-rate TV quizzes and votes after a series of high-profile problems. | Discussions are expected to centre on how to restore viewers' confidence in premium-rate TV quizzes and votes after a series of high-profile problems. |
| Icstis is investigating all the cases but says more urgent action is needed. | Icstis is investigating all the cases but says more urgent action is needed. |
| One suggestion has been to introduce a quality mark guaranteeing viewers that interactive services are genuine. | One suggestion has been to introduce a quality mark guaranteeing viewers that interactive services are genuine. |
| Earlier this week, the industry regulator's chairman Sir Alistair Graham said he thought the errors emerging in TV phone-ins were the result of "sloppiness" and "more cock-up than conspiracy". | |
| However, he was concerned that viewers' trust was at "rock bottom". | However, he was concerned that viewers' trust was at "rock bottom". |
| "Achieving a fair deal for consumers is absolutely top priority. If we can't achieve that we won't be frightened of advising people not to participate in these programmes," he told BBC News. | "Achieving a fair deal for consumers is absolutely top priority. If we can't achieve that we won't be frightened of advising people not to participate in these programmes," he told BBC News. |
| He said one solution might be a "kitemark" that would guarantee callers were participating in a live programme and that they had a reasonable chance of getting through. | He said one solution might be a "kitemark" that would guarantee callers were participating in a live programme and that they had a reasonable chance of getting through. |
| On Tuesday, ITV suspended all its premium-rate phone-in competitions and votes in a move which also saw its quiz channel ITV Play taken off air. | On Tuesday, ITV suspended all its premium-rate phone-in competitions and votes in a move which also saw its quiz channel ITV Play taken off air. |
| ITV1's Saturday Night Takeaway is the latest programme to come under scrutiny, following reports that viewers were encouraged to enter a competition after the winners had been chosen. | ITV1's Saturday Night Takeaway is the latest programme to come under scrutiny, following reports that viewers were encouraged to enter a competition after the winners had been chosen. |
| Similar claims were made about the You Say, We Pay quiz on Channel 4's Richard and Judy show. | Similar claims were made about the You Say, We Pay quiz on Channel 4's Richard and Judy show. |
| The BBC's Saturday Kitchen is also being examined after viewers were asked to phone in to appear on the following week's programme, despite it being filmed just minutes after the live show. | The BBC's Saturday Kitchen is also being examined after viewers were asked to phone in to appear on the following week's programme, despite it being filmed just minutes after the live show. |
| It was also found that X Factor viewers had been overcharged a total of £200,000 when phoning in to the ITV1 talent show. | It was also found that X Factor viewers had been overcharged a total of £200,000 when phoning in to the ITV1 talent show. |