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| Ambulance chief's 999 call reform | Ambulance chief's 999 call reform |
| (about 5 hours later) | |
| The Welsh Ambulance Service's way of dealing with 999 calls is "poorly designed", according to the organisation's new chief executive. | The Welsh Ambulance Service's way of dealing with 999 calls is "poorly designed", according to the organisation's new chief executive. |
| Alan Murray, the fourth person to take charge of the service since March, said £140m needed to be invested over 10 years to achieve reform. | Alan Murray, the fourth person to take charge of the service since March, said £140m needed to be invested over 10 years to achieve reform. |
| He is due to set out his plans for modernisation at a board meeting. | He is due to set out his plans for modernisation at a board meeting. |
| A public inquiry into the beleaguered service is ongoing, and is due to report later this year. | |
| Seven weeks into the job, Mr Murray will give more detail of how he thinks the service can be put back on track and will deliver an early draft of his plan to the NHS trust's annual meeting on Tuesday. | Seven weeks into the job, Mr Murray will give more detail of how he thinks the service can be put back on track and will deliver an early draft of his plan to the NHS trust's annual meeting on Tuesday. |
| He said parts of the organisation are poorly designed, leaving patients waiting for too long in emergencies and that the emergency response time of eight minutes still not being met by enough crews. | He said parts of the organisation are poorly designed, leaving patients waiting for too long in emergencies and that the emergency response time of eight minutes still not being met by enough crews. |
| Mr Murray said £20m needed to be invested in the service up front | Mr Murray said £20m needed to be invested in the service up front |
| "We're developing plans at the moment which look like something of the order of £140m over 10 years, with a lot of that up at the front end - over £20m," he said. | "We're developing plans at the moment which look like something of the order of £140m over 10 years, with a lot of that up at the front end - over £20m," he said. |
| "We need a lot of new ambulances, for example. We need new information and communication technology systems so that we know where our ambulances are when we need them, so we can get them quickly and so we can help them to navigate to where they are needed." | "We need a lot of new ambulances, for example. We need new information and communication technology systems so that we know where our ambulances are when we need them, so we can get them quickly and so we can help them to navigate to where they are needed." |
| But Mr Murray said he recognised that the assembly government would not issue blank cheques. | But Mr Murray said he recognised that the assembly government would not issue blank cheques. |
| He added: "There is no disguising the fact that the past year has been difficult but it is important to remember that we have also had a lot of successes." | He added: "There is no disguising the fact that the past year has been difficult but it is important to remember that we have also had a lot of successes." |
| AMBULANCE TIMELINE 25 May: Roger Thayne quits as ambulance trust chief exec; deputy Dr Anton van Dellen remains6 June: Mr Thayne warns service is in "crisis"20 June: Welsh assembly votes for public inquiry27 June: Dr van Dellen warns cuts in staff could put public at risk28 June: Figures show worries over sickness levels in service24 July: Dr van Dellen resigns as interim chief exec7 August: Alan Murray appointed as chief executive | AMBULANCE TIMELINE 25 May: Roger Thayne quits as ambulance trust chief exec; deputy Dr Anton van Dellen remains6 June: Mr Thayne warns service is in "crisis"20 June: Welsh assembly votes for public inquiry27 June: Dr van Dellen warns cuts in staff could put public at risk28 June: Figures show worries over sickness levels in service24 July: Dr van Dellen resigns as interim chief exec7 August: Alan Murray appointed as chief executive |
| "This year we attended some 12,996 more emergency calls and we have some of the most highly qualified clinical staff in the UK." | "This year we attended some 12,996 more emergency calls and we have some of the most highly qualified clinical staff in the UK." |
| His appointment in August came after months of turmoil for the service. | His appointment in August came after months of turmoil for the service. |
| Acting chief executive Roger Thayne resigned in May after just two months in the post, claiming the organisation was in "crisis". | Acting chief executive Roger Thayne resigned in May after just two months in the post, claiming the organisation was in "crisis". |
| He wrote a damning report calling for £35m investment, cataloguing outdated equipment, a history of poor management and delays in getting ambulances to patients, which he said contributed to a "dangerous" service. | He wrote a damning report calling for £35m investment, cataloguing outdated equipment, a history of poor management and delays in getting ambulances to patients, which he said contributed to a "dangerous" service. |
| His successor Anton van Dellen also resigned as the service's interim chief executive after two months, saying he was unable to commit long-term to the role. | His successor Anton van Dellen also resigned as the service's interim chief executive after two months, saying he was unable to commit long-term to the role. |