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| Mervyn King: Banks putting profits before customers | Mervyn King: Banks putting profits before customers |
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| Banks are trying to maximise short-term profit at the expense of customers, the Bank of England governor has said. | Banks are trying to maximise short-term profit at the expense of customers, the Bank of England governor has said. |
| In a Daily Telegraph interview, Mervyn King questioned the bonus system and warned that failure to reform the sector could result in another financial crisis. | In a Daily Telegraph interview, Mervyn King questioned the bonus system and warned that failure to reform the sector could result in another financial crisis. |
| BBC correspondents say the remarks are significant because the Bank of England is taking over regulation. | BBC correspondents say the remarks are significant because the Bank of England is taking over regulation. |
| Banking chiefs said they "respected" Mr King but disagreed with his comments. | Banking chiefs said they "respected" Mr King but disagreed with his comments. |
| BBC business editor Robert Peston said the interview showed Mr King had "little respect" for the banks. | BBC business editor Robert Peston said the interview showed Mr King had "little respect" for the banks. |
| His remarks come weeks after Chancellor George Osborne signed Project Merlin. | His remarks come weeks after Chancellor George Osborne signed Project Merlin. |
| The deal agreed that in return for lending more money and showing restraint on bonuses, the government would not take any more action on pay and profits. | The deal agreed that in return for lending more money and showing restraint on bonuses, the government would not take any more action on pay and profits. |
| Mr King said that, over the past two decades, too many people in financial services had thought "if it's possible to make money out of gullible or unsuspecting customers, that's perfectly acceptable". | Mr King said that, over the past two decades, too many people in financial services had thought "if it's possible to make money out of gullible or unsuspecting customers, that's perfectly acceptable". |
| He said: "Why do banks in general want to pay bonuses? It's because they live in a 'too big to fail' world in which the state will bail them out on the downside. | He said: "Why do banks in general want to pay bonuses? It's because they live in a 'too big to fail' world in which the state will bail them out on the downside. |
| "We've not yet solved the 'too big to fail' or, as I prefer to call it, the 'too important to fail' problem. | "We've not yet solved the 'too big to fail' or, as I prefer to call it, the 'too important to fail' problem. |
| "The concept of being too important to fail should have no place in a market economy." | "The concept of being too important to fail should have no place in a market economy." |
| He also said there was "too much weight put on the importance and value of takeovers" and that "it doesn't make sense to destroy a company with reputation" in the hunt for short-term profits. | He also said there was "too much weight put on the importance and value of takeovers" and that "it doesn't make sense to destroy a company with reputation" in the hunt for short-term profits. |
| He went on to draw a contrast between manufacturing companies, which he said largely cared about their workforces, customers and products, and the banks. | He went on to draw a contrast between manufacturing companies, which he said largely cared about their workforces, customers and products, and the banks. |
| "There's a different attitude towards customers. Small and medium firms really notice this: they miss the people they know," he said. | "There's a different attitude towards customers. Small and medium firms really notice this: they miss the people they know," he said. |
| Chief executive of the British Bankers' Association Angela Knight said some in the industry had "got it badly wrong during the [financial] crisis" but since then the industry had "reformed radically". | Chief executive of the British Bankers' Association Angela Knight said some in the industry had "got it badly wrong during the [financial] crisis" but since then the industry had "reformed radically". |
| "We entirely agree that no bank should believe it can fall back on the taxpayer. The changes from top to bottom within the industry have ensured the risks are well controlled," she said. | "We entirely agree that no bank should believe it can fall back on the taxpayer. The changes from top to bottom within the industry have ensured the risks are well controlled," she said. |
| It may be the first time many people have heard such stark and, some might say, incendiary comments from the Bank of England governor. | It may be the first time many people have heard such stark and, some might say, incendiary comments from the Bank of England governor. |
| But he's been here before and as recently as last Wednesday. Mr King told MPs on the Treasury Select Committee that he was surprised people weren't even angrier at the fact they were suffering for the mistakes of bankers, who continue to enjoy enormous bonuses and profits. | But he's been here before and as recently as last Wednesday. Mr King told MPs on the Treasury Select Committee that he was surprised people weren't even angrier at the fact they were suffering for the mistakes of bankers, who continue to enjoy enormous bonuses and profits. |
| Another person who might be even angrier today is the Chancellor George Osborne. | Another person who might be even angrier today is the Chancellor George Osborne. |
| He had hoped to draw a line under the whole idea of 'banker bashing' by signing the truce called Project Merlin last month. | He had hoped to draw a line under the whole idea of 'banker bashing' by signing the truce called Project Merlin last month. |
| That pact was supposed to curb bonuses and boost lending to small firms. Today instead of parking that debate, Mervyn King appears to have thrown a verbal grenade into it. | That pact was supposed to curb bonuses and boost lending to small firms. Today instead of parking that debate, Mervyn King appears to have thrown a verbal grenade into it. |
| BBC business editor Robert Peston said the fact that Mr King had, in the interview, "vilified" the banks was significant. | BBC business editor Robert Peston said the fact that Mr King had, in the interview, "vilified" the banks was significant. |
| He wrote in his BBC blog: "He will be, without any near challenger, the most important person in the lives of our banks. So it matters that he appears to have so little respect for them." | He wrote in his BBC blog: "He will be, without any near challenger, the most important person in the lives of our banks. So it matters that he appears to have so little respect for them." |
| He added that although it would be "unhealthy" for there to be a "chummy relationship" between the person keeping the banks in order and the banks themselves, banking chiefs have alleged Mr King doesn't understand what they do. | He added that although it would be "unhealthy" for there to be a "chummy relationship" between the person keeping the banks in order and the banks themselves, banking chiefs have alleged Mr King doesn't understand what they do. |
| "Some of the things that board members of banks have said to me about Mr King are unprintable," said our correspondent. | "Some of the things that board members of banks have said to me about Mr King are unprintable," said our correspondent. |
| Treasury minister Justine Greening told BBC News that what Mr King had said would resonate with the government and with "people". | Treasury minister Justine Greening told BBC News that what Mr King had said would resonate with the government and with "people". |
| "We have said ourselves that we think we need to improve regulation in the banking sector - it's one of the reasons why we've set up the International Banking Commission. That is looking at a whole range of aspects of how the financial services industry works." | "We have said ourselves that we think we need to improve regulation in the banking sector - it's one of the reasons why we've set up the International Banking Commission. That is looking at a whole range of aspects of how the financial services industry works." |
| She said that what the governor was saying was that "unlike in the past... we have got to get this right". | She said that what the governor was saying was that "unlike in the past... we have got to get this right". |
| "The banking commission will be reporting later this year, we will be able to legislate next year, and Mervyn King and the Bank of England will be playing a much bigger role in regulating the industry - of course he is setting out, clearly, some of his priorities." | "The banking commission will be reporting later this year, we will be able to legislate next year, and Mervyn King and the Bank of England will be playing a much bigger role in regulating the industry - of course he is setting out, clearly, some of his priorities." |
| 'Incredible attack' | 'Incredible attack' |
| On Project Merlin she said people would "recognise" Mr King's comments about the banking industry in terms of how they deal with consumers. | On Project Merlin she said people would "recognise" Mr King's comments about the banking industry in terms of how they deal with consumers. |
| This was one of the reasons the government had announced the establishment of a new authority to look at consumer protection [Consumer Protection and Markets Authority] in more detail, she added. | This was one of the reasons the government had announced the establishment of a new authority to look at consumer protection [Consumer Protection and Markets Authority] in more detail, she added. |
| Economist Tim Congdon, who was a member of the independent Treasury panel in the 1990s, said he found it "incredible" that Mr King was attacking the structure of the industry he had been involved with for 20 years. | Economist Tim Congdon, who was a member of the independent Treasury panel in the 1990s, said he found it "incredible" that Mr King was attacking the structure of the industry he had been involved with for 20 years. |
| "We have a very successful industry, it competes internationally, we want it to do well, it employs hundreds of thousands of people, and I find the things that Mr King has been saying extraordinary," he said. | "We have a very successful industry, it competes internationally, we want it to do well, it employs hundreds of thousands of people, and I find the things that Mr King has been saying extraordinary," he said. |
| He added that Mr King, and others, caused the financial crisis "not least because they undermined the ability of British banks to fund themselves in international markets". | He added that Mr King, and others, caused the financial crisis "not least because they undermined the ability of British banks to fund themselves in international markets". |
| "If you criticise the banks, you reduce their credibility and then people worry about them. The important thing for the governor of the Bank of England is to support the banks and to help them." | "If you criticise the banks, you reduce their credibility and then people worry about them. The important thing for the governor of the Bank of England is to support the banks and to help them." |
| The newspaper interview comes as Chancellor George Osborne prepares to tell his party's spring conference that the Budget later this month will be "unashamedly pro-growth". | The newspaper interview comes as Chancellor George Osborne prepares to tell his party's spring conference that the Budget later this month will be "unashamedly pro-growth". |
| Mr Osborne will announce that 10 new enterprise zones will be set up in England, in his Budget on 23 March. They will aim to regenerate growth in areas hit hard by the downturn. | Mr Osborne will announce that 10 new enterprise zones will be set up in England, in his Budget on 23 March. They will aim to regenerate growth in areas hit hard by the downturn. |
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| Why has Profit become such a dirty word? If businesses didn't make a profit there would be many more unemployed and life for all would be much worse. It is surely a companies profitability that allows it to pay its staff, and to invest in the future. Yes, their customer service is poor, but they're not the only ones. | Why has Profit become such a dirty word? If businesses didn't make a profit there would be many more unemployed and life for all would be much worse. It is surely a companies profitability that allows it to pay its staff, and to invest in the future. Yes, their customer service is poor, but they're not the only ones. |
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| When I first started working for a bank 30 years ago it was all about customer service, these days it's all about what of our financial products we can con the customer into taking. The bank doesn't really care about its customers anymore and as far as the senior management are concerned the only thing that counts is sales. Come on Mr King, start getting our banks in order! | When I first started working for a bank 30 years ago it was all about customer service, these days it's all about what of our financial products we can con the customer into taking. The bank doesn't really care about its customers anymore and as far as the senior management are concerned the only thing that counts is sales. Come on Mr King, start getting our banks in order! |
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| Many ordinary people view the Chancellor's truce as a sellout. The fact is that one of the main responsibilities of the banks, ie responsible lending, is being ignored, with many small businesses going to the wall, leaving thousands more redundant. Neither banks nor Chancellor care so long as they smell easy money. Mervyn King is right. There could be another crash which we taxpayers will pay for. | Many ordinary people view the Chancellor's truce as a sellout. The fact is that one of the main responsibilities of the banks, ie responsible lending, is being ignored, with many small businesses going to the wall, leaving thousands more redundant. Neither banks nor Chancellor care so long as they smell easy money. Mervyn King is right. There could be another crash which we taxpayers will pay for. |
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| Banking is highly competitive and customers have plenty of choice about where they buy services and products. The basic personal current account service is provided free of charge while in credit, fantastic value.Also customer surveys show a high level of satisfaction with banks.Is the Governor encouraging banks to write loss making business? Didn't that cause the previous crisis? | Banking is highly competitive and customers have plenty of choice about where they buy services and products. The basic personal current account service is provided free of charge while in credit, fantastic value.Also customer surveys show a high level of satisfaction with banks.Is the Governor encouraging banks to write loss making business? Didn't that cause the previous crisis? |
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| Mervyn King is spot on... Banks really don't care about customers, especially SME's. local government, and individual clients. Greed, driven by bonus payments is the only driver for most of the senior bank employees... any kind of ethical or social considerations are ignored, Small print and weasel words in any kind of Bank Contract large or small, are the norm. The whole business is iniquitous. | Mervyn King is spot on... Banks really don't care about customers, especially SME's. local government, and individual clients. Greed, driven by bonus payments is the only driver for most of the senior bank employees... any kind of ethical or social considerations are ignored, Small print and weasel words in any kind of Bank Contract large or small, are the norm. The whole business is iniquitous. |
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