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M&S customers hit by Epsilon e-mail hack | M&S customers hit by Epsilon e-mail hack |
(40 minutes later) | |
Marks and Spencer customers have been warned to expect an increase in spam e-mail after hackers stole their details. | Marks and Spencer customers have been warned to expect an increase in spam e-mail after hackers stole their details. |
The company has contacted users of its online service to warn them about the data breach, which was part of a wider attack on marketing firm Epsilon. | The company has contacted users of its online service to warn them about the data breach, which was part of a wider attack on marketing firm Epsilon. |
A number of American companies also had their mailing lists compromised, including the hotel chains Marriott and Hilton, as well as several banks. | A number of American companies also had their mailing lists compromised, including the hotel chains Marriott and Hilton, as well as several banks. |
Marks and Spencer said that customers' financial details were safe. | Marks and Spencer said that customers' financial details were safe. |
"We have been informed by Epsilon, a company we use to send emails to our customers, that some M&S customer e-mail addresses have been accessed without authorisation," the retailer said in an email sent on Tuesday evening. | |
"We wanted to bring this to your attention as it is possible that you may receive spam e-mail messages as a result. | |
"No other personal information, such as your account details, has been accessed or is at risk." | "No other personal information, such as your account details, has been accessed or is at risk." |
Epsilon admitted on 1 April that an "unauthorized entry" to their systems had taken place on 30 March. | Epsilon admitted on 1 April that an "unauthorized entry" to their systems had taken place on 30 March. |
They clarified on Monday that the breach affected 2% of their clients - among them many big banks and retailers. | They clarified on Monday that the breach affected 2% of their clients - among them many big banks and retailers. |
"A rigorous assessment determined that no other personal identifiable information associated with those names was at risk. A full investigation is currently underway," the US-based company said. | "A rigorous assessment determined that no other personal identifiable information associated with those names was at risk. A full investigation is currently underway," the US-based company said. |
Marks and Spencer's statement told customers that it will "continue to work diligently to protect your personal information". | Marks and Spencer's statement told customers that it will "continue to work diligently to protect your personal information". |
Last week, a similar security blunder by marketing firm Silverpop lead to customers from entertainment retailer Play.com being put at risk of inceased spam and phishing attacks. | Last week, a similar security blunder by marketing firm Silverpop lead to customers from entertainment retailer Play.com being put at risk of inceased spam and phishing attacks. |