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Sony chief Howard Stringer says firm acted quickly | |
(40 minutes later) | |
The boss of Sony has fired back at critics, insisting it did act quickly enough to tell users about a security breach of its PlayStation network. | The boss of Sony has fired back at critics, insisting it did act quickly enough to tell users about a security breach of its PlayStation network. |
Sony chief executive Howard Stringer said most security breaches go unreported, and that only 43% of firms "notify victims within a month". | Sony chief executive Howard Stringer said most security breaches go unreported, and that only 43% of firms "notify victims within a month". |
"We reported in a week. You are telling me my week wasn't fast enough?" | "We reported in a week. You are telling me my week wasn't fast enough?" |
Last month, account information of more than 100 million customers was compromised in a massive cyber attack. | Last month, account information of more than 100 million customers was compromised in a massive cyber attack. |
On 20 April, the Japanese electronics giant was forced to shut down its PlayStation network and other services. | On 20 April, the Japanese electronics giant was forced to shut down its PlayStation network and other services. |
Some gaming analysts have criticised Sony for not being quick enough to alert customers about the breach. | Some gaming analysts have criticised Sony for not being quick enough to alert customers about the breach. |
"This was an unprecedented situation," Mr Stringer said, speaking publicly for the first time since the security breach. | "This was an unprecedented situation," Mr Stringer said, speaking publicly for the first time since the security breach. |
Mounting cost | Mounting cost |
The attack is considered the biggest in internet history. | The attack is considered the biggest in internet history. |
Mr Stringer's remarks are a change in tune from two weeks ago when senior executives bowed to apologise to the company's customers. | Mr Stringer's remarks are a change in tune from two weeks ago when senior executives bowed to apologise to the company's customers. |
Sony is still assessing how much the breach might cost the company. | Sony is still assessing how much the breach might cost the company. |
"There's a charge for system being down, a charge for identity theft insurance," said Mr Stringer. | "There's a charge for system being down, a charge for identity theft insurance," said Mr Stringer. |
"The charges mount up but they don't add up to a number we can quantify just yet." | "The charges mount up but they don't add up to a number we can quantify just yet." |
Sony will report its full year results on 26 May. | Sony will report its full year results on 26 May. |