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| Version 1 | Version 2 |
|---|---|
| Santander branches suffer computer glitch | Santander branches suffer computer glitch |
| (about 3 hours later) | |
| Staff at some Santander branches were unable to access some customer accounts owing to software problems. | |
| The bank said that 38 of the 1,400 branches across the country were affected when a software changeover caused the computer difficulties. | |
| The bank apologised for the hitch, which affected customers in branches between 1000 BST and 1030 BST, and said the problem had now been resolved. | |
| Internet banking and cash machines were unaffected. | Internet banking and cash machines were unaffected. |
| Although banks suffer relatively regular server problems which can affect their online banking operations, a UK-wide issue with computers in a branch network is unusual. | Although banks suffer relatively regular server problems which can affect their online banking operations, a UK-wide issue with computers in a branch network is unusual. |
| Staff were unable to access certain account information for customers who visited branches. | Staff were unable to access certain account information for customers who visited branches. |
| "For those who did experience a problem, we are sorry for the inconvenience," a Santander spokesman said. | "For those who did experience a problem, we are sorry for the inconvenience," a Santander spokesman said. |
| He added that although "behind-the-scenes work" had caused the bank's system to slow down for about 15 minutes, there had been no actual shutdown and only "a small number" of branches had been affected. | |
| Statements | Statements |
| The spokesman said this was a routine upgrade of computer software. | The spokesman said this was a routine upgrade of computer software. |
| The transfer of records from Alliance and Leicester, Bradford and Bingley, and Abbey customers - which required a major overhaul of Santander's computer system - was completed some time ago. | The transfer of records from Alliance and Leicester, Bradford and Bingley, and Abbey customers - which required a major overhaul of Santander's computer system - was completed some time ago. |
| The bank has suffered from mechanical problems before. | The bank has suffered from mechanical problems before. |
| In December, Santander admitted that up to 35,000 people could have received other customers' details on bank statements. | In December, Santander admitted that up to 35,000 people could have received other customers' details on bank statements. |
| A printing error led to pages from other customers' statements appearing on paperwork sent to current account holders. As a result, recipients were sent details of their own transactions and other people's as well. | A printing error led to pages from other customers' statements appearing on paperwork sent to current account holders. As a result, recipients were sent details of their own transactions and other people's as well. |
| In a separate case, Southern Railway has apologised to customers unable to access its online booking system. | In a separate case, Southern Railway has apologised to customers unable to access its online booking system. |
| It blamed unprecedented demand at the start of a sale, which has now been extended to four days, of advanced rail tickets. | It blamed unprecedented demand at the start of a sale, which has now been extended to four days, of advanced rail tickets. |