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OFT launches investigation into Groupon advertisements | OFT launches investigation into Groupon advertisements |
(40 minutes later) | |
The Office of Fair Trading (OFT) has launched an investigation into Groupon after the firm broke UK advertising regulations 48 times in 11 months. | The Office of Fair Trading (OFT) has launched an investigation into Groupon after the firm broke UK advertising regulations 48 times in 11 months. |
Groupon, which offers daily deals on products from cupcakes to car hire, has been referred to the OFT by the Advertising Standards Authority (ASA). | Groupon, which offers daily deals on products from cupcakes to car hire, has been referred to the OFT by the Advertising Standards Authority (ASA). |
However, the OFT says it has been investigating Groupon in secret since July. | However, the OFT says it has been investigating Groupon in secret since July. |
The investigation became public after the ASA voiced its concerns. | The investigation became public after the ASA voiced its concerns. |
The OFT launched its own enquiries into Groupon to see if the company was "complying with consumer protection legislation, including in relation to certain of its advertising practices". | The OFT launched its own enquiries into Groupon to see if the company was "complying with consumer protection legislation, including in relation to certain of its advertising practices". |
The advertising watchdog has made 11 formal rulings of code breaches against Groupon, details of which have been published. | The advertising watchdog has made 11 formal rulings of code breaches against Groupon, details of which have been published. |
It has also made a further 37 judgements over breaches, details of which have not been released. | It has also made a further 37 judgements over breaches, details of which have not been released. |
Groupon promises companies to bring them new customers, by offering sharp discounts on products and services - in the hope that new customers will return regularly. | Groupon promises companies to bring them new customers, by offering sharp discounts on products and services - in the hope that new customers will return regularly. |
The concept, however, can go wrong. In November, a Berkshire cake maker said it almost went bust after it offered a discount on Groupon, but thousands more vouchers were redeemed than it expected. | The concept, however, can go wrong. In November, a Berkshire cake maker said it almost went bust after it offered a discount on Groupon, but thousands more vouchers were redeemed than it expected. |
Need a Cake offered discounts of 75% on cupcakes on the Groupon website and was unable to meet the sudden increase in demand. | Need a Cake offered discounts of 75% on cupcakes on the Groupon website and was unable to meet the sudden increase in demand. |
Owner Rachel Brown told the BBC: "Without doubt, it was my worst ever business decision." | Owner Rachel Brown told the BBC: "Without doubt, it was my worst ever business decision." |
Last month Groupon listed on the New York stock market, with a valuation of $12.7bn (£8.1bn; 9.4bn euros) However, its share price has since fallen 20%. | Last month Groupon listed on the New York stock market, with a valuation of $12.7bn (£8.1bn; 9.4bn euros) However, its share price has since fallen 20%. |
In a statement, the company said: "Groupon constantly strives for business practices that are in the best interest of consumers. | |
"We are constantly evolving business process to ensure customers receive the best possible experience at the highest standards. | |
"We are cooperating fully with the OFT to ensure that the rights of consumers are protected." |
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