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Apple offers iPad refunds in Australia over 4G | Apple offers iPad refunds in Australia over 4G |
(40 minutes later) | |
US technology firm Apple has offered to refund Australian customers who felt misled about the 4G capabilities of the new iPad. | US technology firm Apple has offered to refund Australian customers who felt misled about the 4G capabilities of the new iPad. |
The country's consumer watchdog has taken Apple to court for false advertising because the tablet computer does not work on Australia's 4G network. | The country's consumer watchdog has taken Apple to court for false advertising because the tablet computer does not work on Australia's 4G network. |
Apple's lawyers said they were willing to publish a clarification. | Apple's lawyers said they were willing to publish a clarification. |
However the company does not accept that it misled customers. | However the company does not accept that it misled customers. |
The Australian Competition and Consumer Commission (ACCC) said on Tuesday: "Apple's recent promotion of the new 'iPad with wi-fi + 4G' is misleading because it represents to Australian consumers that the product can, with a sim card, connect to a 4G mobile data network in Australia, when this is not the case." | |
The watchdog then lodged a complaint at the Federal Court in Melbourne. | The watchdog then lodged a complaint at the Federal Court in Melbourne. |
At a preliminary hearing, Apple lawyer Paul Anastassiou said Apple had never claimed the device would work fully on the current 4G network operated by Telstra. | At a preliminary hearing, Apple lawyer Paul Anastassiou said Apple had never claimed the device would work fully on the current 4G network operated by Telstra. |
Apple says the new iPad works on what is globally accepted to be a 4G network. | Apple says the new iPad works on what is globally accepted to be a 4G network. |
The matter will go to a full trial on 2 May. | |
Popular device | Popular device |
The Apple iPad's third version went on sale earlier this month, with Australia the first country where it was available. | The Apple iPad's third version went on sale earlier this month, with Australia the first country where it was available. |
Shoppers lined up by the hundreds at Apple stores on opening day and the company said it had been its strongest iPad launch to date. | Shoppers lined up by the hundreds at Apple stores on opening day and the company said it had been its strongest iPad launch to date. |
The ACCC said it was seeking an injunction on sales as well as a financial penalty against Apple, corrective advertising and refunds to consumers. | The ACCC said it was seeking an injunction on sales as well as a financial penalty against Apple, corrective advertising and refunds to consumers. |
On its website, Apple does state that 4G LTE is only supported on selected networks in the US and Canada. | On its website, Apple does state that 4G LTE is only supported on selected networks in the US and Canada. |