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| Version 0 | Version 1 |
|---|---|
| Natwest customers hit by technical problems | Natwest customers hit by technical problems |
| (40 minutes later) | |
| Customers of Natwest have reported problems with their bank accounts, with balances not being updated and online services unavailable. | Customers of Natwest have reported problems with their bank accounts, with balances not being updated and online services unavailable. |
| The bank confirmed it was experiencing technical issues and that "a number of customers" were affected. | The bank confirmed it was experiencing technical issues and that "a number of customers" were affected. |
| Natwest said it was working hard to fix the problem and hoped to have it resolved as soon as possible. | Natwest said it was working hard to fix the problem and hoped to have it resolved as soon as possible. |
| One small business owner told the BBC that the electronic system to pay staff was not working. | |
| He said that while the bank's business service centre had put a note on his account to allow him access to emergency cash, there were no communications within the bank as staff in his branch had no record of it and the note was having to be faxed over. | |
| Many customers have taken to Twitter reporting that they have not been paid and expressing fears that the problem would not be fixed before the weekend. | |
| Customers have also reported problems accessing their online accounts for the past 24 hours. | |
| "We apologise for the inconvenience caused to our customers," the bank said. | "We apologise for the inconvenience caused to our customers," the bank said. |
| Last week, Royal Bank of Scotland and Natwest, which are part of the RBS group, launched a mobile banking app to enable people to withdraw money from cash machines using their smartphone. | |
| This marked the latest development in a long-predicted move towards the smartphone becoming a digital wallet. | |
| Are you a Natwest customer who's had problems with your account? Send us your comments and experiences using the form below. |