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Version 6 Version 7
O2 network problems stretch into second day O2 fixes 2G mobile network as engineers work on 3G
(31 minutes later)
The network problems that hit tens of thousands of O2 customers have continued into a second day.The network problems that hit tens of thousands of O2 customers have continued into a second day.
The mobile firm said its 2G network had now been restored and that customers should now be able to make and receive calls.The mobile firm said its 2G network had now been restored and that customers should now be able to make and receive calls.
O2 is advising users to turn off their 3G setting off while engineers work to restore that part of the network. O2 is advising users to turn off their 3G setting while engineers work to restore that part of the network.
The widespread issues began "at lunchtime" on Wednesday which meant many lost voice and data services.The widespread issues began "at lunchtime" on Wednesday which meant many lost voice and data services.
In a message published at 08:00 BST href="http://status.o2.co.uk/" >on its network status site, O2 said: "Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses. In a statement the firm said: "We can confirm that our 2G network service has now been restored. Customers who were affected should now be able to make and receive calls. Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses."
"Customers affected may wish to try switching their mobile phones off and on as service returns." It was advising customers still affected by the outage to switch their mobile phones off and on.
It apologised again for the inconvenience that was being caused. Few details have been given about what has caused the network problems. Network fault
Customers of other firms that use O2's mobile masts, such as GiffGaff and Tesco Mobile, were also still affected. Few details have been given about what has caused the issues.
Spotty service "We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network," said the firm.
It is not clear how many of O2's 23 million customers have been hit by the network fault but the operator said the problem was not based on geography. Across the country some will be able to connect at the same location as others who cannot. It is not clear how many of O2's 23 million customers have been hit by the fault but the operator said the problem was not based on geography. Across the country some will be able to connect at the same location as others who cannot.
"We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network," said a service update published about 12 hours after the problems had emerged. Customers of other organisations that use O2's mobile masts, such as GiffGaff and Tesco Mobile, were also still affected.
"As a result, some customers are having difficulty making or receiving calls, sending texts or using data. Both consumers and businesses have sent messages via Twitter to complain about the issue.
"We, and our central supplier, have deployed all possible resources and are working through the night to restore service as soon as possible. We apologise again to customers affected and will provide further updates as soon as we can" "Leaving you the first chance I get," href="https://twitter.com/_zoeparker/status/223100010487742464" >messaged one of the firm's customers.
Many users have sent messages via Twitter to complain about the issue. Another href="https://twitter.com/farnazkhan/status/223149553745018880" >One user joked: "What did one O2 customer say to the other? Nothing!"
"Starting to get silly now, six hours without service isn't good enough in this day and age," wrote Coronation Street actor Chris Fountain.
"Leaving you the first chance I get," messaged another of the firm's customers.
One user joked: "What did one O2 customer say to the other? Nothing!"
But others said they were unaffected.But others said they were unaffected.
"Everyone's complaining about O2 reception, mine's been working fine all day," said one tweet."Everyone's complaining about O2 reception, mine's been working fine all day," said one tweet.
Customers have been told they can keep track of developments via O2's service status page.Customers have been told they can keep track of developments via O2's service status page.
Some have complained that the page is slow to load and sometimes fails to appear. A spokeswoman for O2 apologised and said the site was facing high demand.
Are you an O2 customer? Are you affected by the network problems? If you are willing to be interviewed by the BBC please fill in the form below with a suitable landline phone number.Are you an O2 customer? Are you affected by the network problems? If you are willing to be interviewed by the BBC please fill in the form below with a suitable landline phone number.