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You can find the current article at its original source at http://www.guardian.co.uk/money/2012/jul/26/natwest-customer-complains-payment-glitches
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| Version 2 | Version 3 |
|---|---|
| NatWest customers complain of further payment glitches | NatWest customers complain of further payment glitches |
| (8 days later) | |
| NatWest customers have been left without access to their accounts and are having their cards rejected in shops as the bank deals with its second major IT problem in weeks. | NatWest customers have been left without access to their accounts and are having their cards rejected in shops as the bank deals with its second major IT problem in weeks. |
| The bank has only just recovered from a software issue that was so serious it left some customers at the RBS group without money for more than a week. The latest glitch comes on the same day that Nationwide customers have discovered that payments made on Tuesday were also debited on Wednesday, leaving many overdrawn. | The bank has only just recovered from a software issue that was so serious it left some customers at the RBS group without money for more than a week. The latest glitch comes on the same day that Nationwide customers have discovered that payments made on Tuesday were also debited on Wednesday, leaving many overdrawn. |
| Many NatWest customers are reporting embarrassment in stores and restaurants across the country as their cards are declined. | Many NatWest customers are reporting embarrassment in stores and restaurants across the country as their cards are declined. |
| "I just went to the Post Office to get my holiday cash out as we're about to go away," said one customer, Jackie Maguire. "I tried to get £500 worth of euros but my NatWest card was declined twice. I rung the bank and they said they couldn't deal with it at the moment as they were having problems and I would need to ring back in an hour." | "I just went to the Post Office to get my holiday cash out as we're about to go away," said one customer, Jackie Maguire. "I tried to get £500 worth of euros but my NatWest card was declined twice. I rung the bank and they said they couldn't deal with it at the moment as they were having problems and I would need to ring back in an hour." |
| Other customers took to Twitter complaining that their wage payments had bounced or that they could not get into their online bank accounts. "Some of us are abroad and need access to money," said one. "Please tell us this is a bad joke," said another. | Other customers took to Twitter complaining that their wage payments had bounced or that they could not get into their online bank accounts. "Some of us are abroad and need access to money," said one. "Please tell us this is a bad joke," said another. |
| The bank told said it could not yet comment on the problem but it did say in a statement on its Twitter feed @NatWest_Help: | The bank told said it could not yet comment on the problem but it did say in a statement on its Twitter feed @NatWest_Help: |
| "Some customers may have issues with their online banking and using their debit cards at the moment. Working as hard as we can to resolve. We'll post updates as soon as we have more information." | "Some customers may have issues with their online banking and using their debit cards at the moment. Working as hard as we can to resolve. We'll post updates as soon as we have more information." |
| The latest problem will be a major headache for the bank, which has already lost thousands of customers to other banks and building societies following its previous IT meltdown. It was heavily criticised then for not dealing with the problem swiftly enough and not keeping customers informed of what was happening. | The latest problem will be a major headache for the bank, which has already lost thousands of customers to other banks and building societies following its previous IT meltdown. It was heavily criticised then for not dealing with the problem swiftly enough and not keeping customers informed of what was happening. |
| Nationwide has told customers that all the duplicate debits that have been taken from their account will be refunded overnight. They will have to claim for any costs and charges incurred separately. | Nationwide has told customers that all the duplicate debits that have been taken from their account will be refunded overnight. They will have to claim for any costs and charges incurred separately. |
| Top savings accounts | Top savings accounts |
| Skipton BS | Skipton BS |
| Manchester BS | Manchester BS |
| West Brom BS | |
| Powered by MoneySupermarket for the Guardian | Powered by MoneySupermarket for the Guardian |