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Ulster Bank to outline compensation scheme Ulster Bank outlines compensation scheme
(35 minutes later)
The Ulster Bank is expected to announce details of a compensation scheme for customers who were affected by a major computer failure over the summer. The href="http://www.ulsterbank.com/documents/NI/technical-incident-help-point.pdf" >Ulster Bank has announced details of a compensation scheme for customers who were affected by a major computer failure over the summer.
Chief Executive Jim Brown is due to make an announcement on Friday morning. It will reimburse all of what it terms "reasonable out-of-pocket expenses" resulting from the major disruption which affected thousands of customers.
It will be refunding charges placed on people's accounts by error.
Customers will receive £20 if they visited the bank from 19 June - 18 July and made a transaction.
This is a payment for inconvenience caused.
Thousands of customers were unable to withdraw cash or access their accounts after a software upgrade on 19 June.Thousands of customers were unable to withdraw cash or access their accounts after a software upgrade on 19 June.
Some customers said they had received £20 into their accounts but it is not clear if that is the full extent of the compensation scheme.
BBC NI reporter Kevin Magee said: "It is not clear if this will be a blanket compensation scheme where every customer will be offered a cash payment.
"It could be some sort of scheme whereby the bank offers free banking.
"But I think customers are expecting much more than that. Will people have to explain the amount of inconvenience caused or will they have an automatic entitlement to some sort of compensation?"
The computer failure affected the entire Royal Bank of Scotland (RBS) group, but Ulster Bank took longest to resolve the issue.The computer failure affected the entire Royal Bank of Scotland (RBS) group, but Ulster Bank took longest to resolve the issue.
Ten weeks after the initial problem, it is still warning some customers that their statements may not be correct. Ten weeks after the initial problem, the bank was still warning some customers that their statements may not be correct.
Kevin Magee explained: "For the vast majority of customers, all normal banking services have been restored.
"However, a leaflet was sent to customers which says that bank statements may not accurately reflect all lodgements and payments made to and from accounts.
"So, although the technical problem has been fixed and the vast majority of banking is back to normal, there are still ongoing issues. That tells us how seriously this problem has been."
The Ulster Bank has given a commitment that no customer will be left permanently out of pocket.The Ulster Bank has given a commitment that no customer will be left permanently out of pocket.
In recent weeks, the Consumer Council for Northern Ireland criticised the bank over the delay in announcing its compensation scheme.In recent weeks, the Consumer Council for Northern Ireland criticised the bank over the delay in announcing its compensation scheme.
Earlier this month, the RBS said it had put aside £125m to pay compensation to customers affected by the computer problem.Earlier this month, the RBS said it had put aside £125m to pay compensation to customers affected by the computer problem.