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Ulster Bank outlines compensation scheme | |
(35 minutes later) | |
The href="http://www.ulsterbank.com/documents/NI/technical-incident-help-point.pdf" >Ulster Bank has announced details of a compensation scheme for customers who were affected by a major computer failure over the summer. | |
It will reimburse all of what it terms "reasonable out-of-pocket expenses" resulting from the major disruption which affected thousands of customers. | |
It will be refunding charges placed on people's accounts by error. | |
Customers will receive £20 if they visited the bank from 19 June - 18 July and made a transaction. | |
This is a payment for inconvenience caused. | |
Thousands of customers were unable to withdraw cash or access their accounts after a software upgrade on 19 June. | Thousands of customers were unable to withdraw cash or access their accounts after a software upgrade on 19 June. |
The computer failure affected the entire Royal Bank of Scotland (RBS) group, but Ulster Bank took longest to resolve the issue. | The computer failure affected the entire Royal Bank of Scotland (RBS) group, but Ulster Bank took longest to resolve the issue. |
Ten weeks after the initial problem, the bank was still warning some customers that their statements may not be correct. | |
The Ulster Bank has given a commitment that no customer will be left permanently out of pocket. | The Ulster Bank has given a commitment that no customer will be left permanently out of pocket. |
In recent weeks, the Consumer Council for Northern Ireland criticised the bank over the delay in announcing its compensation scheme. | In recent weeks, the Consumer Council for Northern Ireland criticised the bank over the delay in announcing its compensation scheme. |
Earlier this month, the RBS said it had put aside £125m to pay compensation to customers affected by the computer problem. | Earlier this month, the RBS said it had put aside £125m to pay compensation to customers affected by the computer problem. |