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You can find the current article at its original source at http://www.guardian.co.uk/money/2012/oct/05/lloyds-halifax-customers-unable-withdraw-money-systems-error
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| Version 5 | Version 6 |
|---|---|
| Lloyds TSB and Halifax customers unable to access cash | Lloyds TSB and Halifax customers unable to access cash |
| (9 months later) | |
| Millions of bank customers are unable to access their cash following IT troubles at two separate banking groups. | Millions of bank customers are unable to access their cash following IT troubles at two separate banking groups. |
| Lloyds TSB, Halifax, Co-operative and Smile customers have reported being unable to access their accounts, withdraw money or make purchases in stores. | Lloyds TSB, Halifax, Co-operative and Smile customers have reported being unable to access their accounts, withdraw money or make purchases in stores. |
| The latest glitch comes hot on the heels of a high profile IT issue at Royal Bank of Scotland in June which left millions of NatWest, Ulster Bank and RBS accountholders without cash. | The latest glitch comes hot on the heels of a high profile IT issue at Royal Bank of Scotland in June which left millions of NatWest, Ulster Bank and RBS accountholders without cash. |
| The Co-op and Smile have 6.5 million banking customers, of whom 1.5 million hold current accounts. Many transferred to the banking groups following disruption to services at RBS and NatWest. | The Co-op and Smile have 6.5 million banking customers, of whom 1.5 million hold current accounts. Many transferred to the banking groups following disruption to services at RBS and NatWest. |
| Lloyds TSB customers have taken to Twitter to complain about the service disruption. @SaladUK wrote: "My card was declined just now, it said 'Card declined' on the ATM but my internet banking is working. What's going on?." | Lloyds TSB customers have taken to Twitter to complain about the service disruption. @SaladUK wrote: "My card was declined just now, it said 'Card declined' on the ATM but my internet banking is working. What's going on?." |
| @OliviaCreaven complained: "#LloydsTSB this is disgusting! No access to any money just before the weekend!!!! Sort it out." | @OliviaCreaven complained: "#LloydsTSB this is disgusting! No access to any money just before the weekend!!!! Sort it out." |
| Co-op customer Jane Morley (@jm3twink) tweeted: "Just had a panic as couldn't draw cash out but phoned bank & all Smile systems are down." | Co-op customer Jane Morley (@jm3twink) tweeted: "Just had a panic as couldn't draw cash out but phoned bank & all Smile systems are down." |
| A Lloyds TSB spokeswoman acknowledged there was an issue but could not say how many customers were affected, what the cause was or how long it would take to resolve. | A Lloyds TSB spokeswoman acknowledged there was an issue but could not say how many customers were affected, what the cause was or how long it would take to resolve. |
| The Lloyds TSB Twitter account has tweeted: "We're experiencing some intermittent problems at present & are working to resolve this as quickly as possible", later adding: "We're sorry that customers are experiencing problems with some of our services, we're looking into this & will update you as soon as we can." | The Lloyds TSB Twitter account has tweeted: "We're experiencing some intermittent problems at present & are working to resolve this as quickly as possible", later adding: "We're sorry that customers are experiencing problems with some of our services, we're looking into this & will update you as soon as we can." |
| Halifax issued a statement saying: "We're sorry that customers are experiencing problems with some of our services, we're looking into this & will update you as soon as we can." | Halifax issued a statement saying: "We're sorry that customers are experiencing problems with some of our services, we're looking into this & will update you as soon as we can." |
| Customers of RBS and NatWest had their ordinary banking services back up and running within days, but the chaos affected Ulster Bank customers for a month. | Customers of RBS and NatWest had their ordinary banking services back up and running within days, but the chaos affected Ulster Bank customers for a month. |