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Stafford Hospital: Hiding mistakes 'should be criminal offence' Stafford Hospital: Hiding mistakes 'should be criminal offence'
(35 minutes later)
By Nick Triggle Health correspondent, BBC NewsBy Nick Triggle Health correspondent, BBC News
NHS staff should face prosecution if they are not open and honest about mistakes, according to a public inquiry into failings at Stafford Hospital.NHS staff should face prosecution if they are not open and honest about mistakes, according to a public inquiry into failings at Stafford Hospital.
Years of abuse and neglect at the hospital led to the unnecessary deaths of hundreds of patients.Years of abuse and neglect at the hospital led to the unnecessary deaths of hundreds of patients.
The inquiry chairman, Robert Francis QC, said "fundamental change" was needed to prevent the public losing confidence in the NHS.The inquiry chairman, Robert Francis QC, said "fundamental change" was needed to prevent the public losing confidence in the NHS.
The prime minister David Cameron apologised to the families of patients. Prime Minister David Cameron apologised to the families of patients.
He said he was "truly sorry" for what happened at Stafford Hospital, which was "not just wrong, it was truly dreadful" and the government needed to "purge" a culture of complacency.He said he was "truly sorry" for what happened at Stafford Hospital, which was "not just wrong, it was truly dreadful" and the government needed to "purge" a culture of complacency.
Mr Cameron announced that a new post of chief inspector of hospitals would be created in the autumn.Mr Cameron announced that a new post of chief inspector of hospitals would be created in the autumn.
The report made 290 recommendations aimed at ensuring patients are put first.The report made 290 recommendations aimed at ensuring patients are put first.
In particular, it recommended:In particular, it recommended:
  • The merger of the regulation of care into one body - two are currently involved
  • Senior managers to be given a code of conduct and the ability to disqualify them if they are not fit to hold such positions
  • Hiding information about poor care to become a criminal offence
  • A statutory obligation on doctors and nurses for a duty of candour so they are open with patients about mistakes
  • An increased focus on compassion in the recruitment, training and education of nurses, including an aptitude test for new recruits and regular checks of competence as is being rolled out for doctors
  • The merger of the regulation of care into one body - two are currently involved
  • Senior managers to be given a code of conduct and the ability to disqualify them if they are not fit to hold such positions
  • Hiding information about poor care to become a criminal offence as would failing to adhere to basic standards that lead to death or serious harm
  • A statutory obligation on doctors and nurses for a duty of candour so they are open with patients about mistakes
  • An increased focus on compassion in the recruitment, training and education of nurses, including an aptitude test for new recruits and regular checks of competence as is being rolled out for doctors
The inquiry concluded the failings at the hospital went form the top to the bottom of the NHS. The inquiry concluded the failings at the hospital went from the top to the bottom of the NHS.
Previous investigations have already established in harrowing detail the abuse and neglect from 2005 to 2008. This inquiry looked at why the system did not prevent the problems or at the very lest detect them earlier.Previous investigations have already established in harrowing detail the abuse and neglect from 2005 to 2008. This inquiry looked at why the system did not prevent the problems or at the very lest detect them earlier.
While it is well-known the trust management ignored patients' complaints, local GPs and MPs also failed to speak up for them, the inquiry said.While it is well-known the trust management ignored patients' complaints, local GPs and MPs also failed to speak up for them, the inquiry said.
The local primary care trust and regional health authority were too quick to trust the hospital's management and national regulators were not challenging enough.The local primary care trust and regional health authority were too quick to trust the hospital's management and national regulators were not challenging enough.
Meanwhile, the Royal College of Nursing was highlighted for not doing enough to support its members who were trying to raise concerns.Meanwhile, the Royal College of Nursing was highlighted for not doing enough to support its members who were trying to raise concerns.
'Remote''Remote'
The Department of Health was also criticised for being too "remote" and embarking on "counterproductive" reorganisations.The Department of Health was also criticised for being too "remote" and embarking on "counterproductive" reorganisations.
The report said the failings created a culture where the patient was not put first.The report said the failings created a culture where the patient was not put first.
But the inquiry - chaired by Robert Francis QC - said the change needed did not require further reform. But the inquiry - chaired by Robert Francis - said the change needed did not require further reform.
Instead, it urged everyone from "porters and cleaners to the secretary of state" to work together to shift the culture.Instead, it urged everyone from "porters and cleaners to the secretary of state" to work together to shift the culture.
Mr Francis said: "This is a story of appalling and unnecessary suffering of hundreds of people.Mr Francis said: "This is a story of appalling and unnecessary suffering of hundreds of people.
"They were failed by a system which ignored the warning signs and put corporate self-interest and cost control ahead of patients and their safety. "They were failed by a system which ignored the warning signs and put corporate self-interest and cost control ahead of patients and their safety."
"I have today made 290 recommendations designed to change this culture and make sure that patients come first. He said the public's trust in the NHS had been "betrayed" and a change of culture was needed to "make sure that patients come first".
"We need a patient-centred culture, no tolerance of non-compliance with fundamental standards, openness and transparency, candour to patients, strong cultural leadership, caring compassionate nursing, and useful and accurate information about services.""We need a patient-centred culture, no tolerance of non-compliance with fundamental standards, openness and transparency, candour to patients, strong cultural leadership, caring compassionate nursing, and useful and accurate information about services."
In a letter to Health Secretary Jeremy Hunt accompanying his report, Mr Francis said there needed to be a "fundamental change" in culture.In a letter to Health Secretary Jeremy Hunt accompanying his report, Mr Francis said there needed to be a "fundamental change" in culture.
Target drivenTarget driven
The "appalling" levels of care that led to needless deaths have already been well documented by a 2009 report by the Healthcare Commission and an independent inquiry in 2010, which was also chaired by Mr Francis.The "appalling" levels of care that led to needless deaths have already been well documented by a 2009 report by the Healthcare Commission and an independent inquiry in 2010, which was also chaired by Mr Francis.
They both criticised the cost-cutting and target-chasing culture that had developed at the Mid Staffordshire Trust, which ran the hospital.They both criticised the cost-cutting and target-chasing culture that had developed at the Mid Staffordshire Trust, which ran the hospital.
Receptionists were left to decide which patients to treat, inexperienced doctors were put in charge of critically ill patients and nurses were not trained how to use vital equipment.Receptionists were left to decide which patients to treat, inexperienced doctors were put in charge of critically ill patients and nurses were not trained how to use vital equipment.
Cases have also been documented of patients left crying out for help because they did not get pain relief and food and drinks being left out of reach.Cases have also been documented of patients left crying out for help because they did not get pain relief and food and drinks being left out of reach.
Some staff have said they tried to raise the alarm but were silenced by senior managers.Some staff have said they tried to raise the alarm but were silenced by senior managers.
'Sorry'
David Cameron said: "I would like to apologise to the families of all those who suffered from the way the system allowed this horrific abuse to go unchecked and unchallenged for so long.
"On behalf of the government and indeed our country, I am truly sorry."
Helene Donnelly, who worked as an A&E nurse at the hospital, said: "It went right to the top. People didn't want to know and that is why things got so extreme."Helene Donnelly, who worked as an A&E nurse at the hospital, said: "It went right to the top. People didn't want to know and that is why things got so extreme."
Data shows there were between 400 and 1,200 more deaths than would have been expected between 2005 and 2008, although it is impossible to say all of these patients would have survived if they had received better treatment.Data shows there were between 400 and 1,200 more deaths than would have been expected between 2005 and 2008, although it is impossible to say all of these patients would have survived if they had received better treatment.
While the Francis inquiry has solely focused on what happened at Stafford Hospital, there is mounting concern in the wider NHS about basic standards of care.While the Francis inquiry has solely focused on what happened at Stafford Hospital, there is mounting concern in the wider NHS about basic standards of care.
Recent reports by the Patients Association and Care Quality Commission have both raised the issue.Recent reports by the Patients Association and Care Quality Commission have both raised the issue.
Katherine Murphy, the chief executive of The Patients Association, said the report was a "watershed moment" for the health service. Emma Jones, from the law firm Leigh Day which represented 120 victims and their families, welcomed the recommendations but said urgent reform was needed: "We wholeheartedly endorse that it must be the patient that comes first.
"The patient must be the first priority in all that the NHS does."
Campaigner Julie Bailey who's mother, Bella, died in 2007 at Stafford Hospital, called for resignations: "We've lost hundreds of lives in the NHS and we want accountability.
"We owe that to our society and to the deaths and the respect of all the loved ones that we have lost.
"We will go nowhere until we get accountability."
Katherine Murphy, the chief executive of the Patients Association, said the report was a "watershed moment" for the health service.
She said: "It is clear that he [Mr Francis] has understood some of the very real failings that patients and their families face day in and day out.She said: "It is clear that he [Mr Francis] has understood some of the very real failings that patients and their families face day in and day out.
"It is clear from the report that there is a lot of blame to go around for what happened in Stafford. Unfortunately too many people have escaped genuine accountability.""It is clear from the report that there is a lot of blame to go around for what happened in Stafford. Unfortunately too many people have escaped genuine accountability."
BBC West Midlands special investigation, The Hospital That Didn't Care, on BBC One at 10.35pm on Wednesday 6 February. The chief executive of the Royal College of Nursing, Dr Peter Carter, described it as a "powerful and monumental" report.
He said: "We welcome moves for overarching standards which enshrine what patients deserve from the NHS and from those who work for it.
"Appalling care cannot be tolerated and everything should be done to ensure that it does not happen again."
BBC West Midlands special investigation, The Hospital That Didn't Care, on BBC One at 10.35pm on Wednesday, 6 February.
Were you affected by the events at Stafford Hospital? You can send us your experiences using the form below.Were you affected by the events at Stafford Hospital? You can send us your experiences using the form below.