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| Version 1 | Version 2 |
|---|---|
| Culture change needed in Welsh NHS says lawyer | Culture change needed in Welsh NHS says lawyer |
| (35 minutes later) | |
| The lead lawyer for the public inquiry into neglect of hundreds of patients at Stafford Hospital has said a culture change is needed in the NHS in Wales. | |
| Peter Watkin Jones warns key conclusions should not be ignored in Wales. | Peter Watkin Jones warns key conclusions should not be ignored in Wales. |
| The head of a patient watchdog said hospital banding could be introduced. | The head of a patient watchdog said hospital banding could be introduced. |
| Health Minister Lesley Griffiths has already defended standards in the Welsh NHS, saying robust systems are in place. | Health Minister Lesley Griffiths has already defended standards in the Welsh NHS, saying robust systems are in place. |
| The public inquiry at Stafford Hospital found that failings went right to the top of the health service. | The public inquiry at Stafford Hospital found that failings went right to the top of the health service. |
| It highlighted "appalling and unnecessary suffering" there that led to hundreds of deaths between 2005 and 2008. Five other hospitals in England are to be investigated. | |
| The inquiry chairman, Robert Francis QC, said that "complacency in the system has meant that all too often patient complaints have been ignored". | |
| 'Embraced' | 'Embraced' |
| On Wednesday, giving her initial response, Lesley Griffiths said: "I believe in Wales we have robust systems in place to ensure quality and safety are at the heart of NHS care. | On Wednesday, giving her initial response, Lesley Griffiths said: "I believe in Wales we have robust systems in place to ensure quality and safety are at the heart of NHS care. |
| "A recent survey showed 92% of people here are satisfied with that care, however, we are not complacent." | "A recent survey showed 92% of people here are satisfied with that care, however, we are not complacent." |
| Ms Griffiths is expected to give a more detailed response on Thursday. | Ms Griffiths is expected to give a more detailed response on Thursday. |
| Peter Watkin Jones said attitudes at all levels in the NHS have to change across the board so that patients' interest are put first to ensure the Stafford Hospital scandal is never repeated. | Peter Watkin Jones said attitudes at all levels in the NHS have to change across the board so that patients' interest are put first to ensure the Stafford Hospital scandal is never repeated. |
| He said: "Every organisation at each level must work out how it will ensure that cultural change can be embraced and enacted by them," | He said: "Every organisation at each level must work out how it will ensure that cultural change can be embraced and enacted by them," |
| Cathy O'Sullivan, chief officer of Aneurin Bevan Community Health Council, speaking on BBC Radio Wales, rejected a suggestion of introducing a chief inspector of hospitals, saying close monitoring of the NHS in Wales was already in place. | Cathy O'Sullivan, chief officer of Aneurin Bevan Community Health Council, speaking on BBC Radio Wales, rejected a suggestion of introducing a chief inspector of hospitals, saying close monitoring of the NHS in Wales was already in place. |
| Banding hospitals | Banding hospitals |
| "What's really required is is a level of independence in reviewing the NHS and working with the organisations very closely to ensure that actually all of that's information is gathered together. | "What's really required is is a level of independence in reviewing the NHS and working with the organisations very closely to ensure that actually all of that's information is gathered together. |
| "That's already happening in Wales and I don't know that an individual inspector for the NHS in Wales would make much difference to that," Ms O'Sullivan said. | "That's already happening in Wales and I don't know that an individual inspector for the NHS in Wales would make much difference to that," Ms O'Sullivan said. |
| However, she was also asked whether a rating system of banding hospitals in Wales, similar to schools, would help. | |
| Ms O'Sullivan said: "The more information you can give patients the better and I would not have a problem with that. | Ms O'Sullivan said: "The more information you can give patients the better and I would not have a problem with that. |
| "The whole purpose of keeping the patient in the middle, focussing on the patient is to be open and transparent and be candid about what's actually going on in health care services." | "The whole purpose of keeping the patient in the middle, focussing on the patient is to be open and transparent and be candid about what's actually going on in health care services." |
| The Welsh MP given the role to review how English NHS hospitals deal with complaints says she hopes Wales will follow up some of her proposals. | The Welsh MP given the role to review how English NHS hospitals deal with complaints says she hopes Wales will follow up some of her proposals. |
| Cynon Valley MP Ann Clwyd has been handed the role by David Cameron after she spoke out about the poor care her late husband received at the University Hospital of Wales, Cardiff. | Cynon Valley MP Ann Clwyd has been handed the role by David Cameron after she spoke out about the poor care her late husband received at the University Hospital of Wales, Cardiff. |
| Since then she has received over 1,400 complaints about hospital standards, including a number from Wales. | Since then she has received over 1,400 complaints about hospital standards, including a number from Wales. |
| Ms Clwyd will work alongside South Tees Hospitals NHS Trust chief executive Tricia Hart. | Ms Clwyd will work alongside South Tees Hospitals NHS Trust chief executive Tricia Hart. |
| Their review will consider how issues raised by patients and their families are listened to and acted upon. | Their review will consider how issues raised by patients and their families are listened to and acted upon. |
| Although it will focus on English hospitals, Ms Clwyd said she hopes some of the proposals will be taken on by Wales. | Although it will focus on English hospitals, Ms Clwyd said she hopes some of the proposals will be taken on by Wales. |
| Last year Ms Clwyd said her husband Owen Roberts died "like a battery hen" in hospital in Cardiff. | Last year Ms Clwyd said her husband Owen Roberts died "like a battery hen" in hospital in Cardiff. |
| She has previously tackled the prime minister in the Commons about how he would respond to complaints about nurses who failed to show care and compassion to patients. | She has previously tackled the prime minister in the Commons about how he would respond to complaints about nurses who failed to show care and compassion to patients. |