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RBS apologises to mobile banking customers over fault | RBS apologises to mobile banking customers over fault |
(35 minutes later) | |
RBS has apologised to customers unable to login to their accounts on Thursday through their mobile phone app. | RBS has apologised to customers unable to login to their accounts on Thursday through their mobile phone app. |
The problem affected customers of Royal Bank of Scotland (RBS), NatWest and Ulster Bank, which are all part of the same group. | The problem affected customers of Royal Bank of Scotland (RBS), NatWest and Ulster Bank, which are all part of the same group. |
RBS Group said: "All our mobile banking applications are now running normally. We apologise again for the inconvenience caused to our customers." | RBS Group said: "All our mobile banking applications are now running normally. We apologise again for the inconvenience caused to our customers." |
Last summer millions of RBS customers were affected by a software issue. | Last summer millions of RBS customers were affected by a software issue. |
Thursday's failure is thought to have started at around 07:00 GMT and affected both personal and business users. | |
A spokesman said that it was unclear precisely what had caused the fault. | |
It comes just weeks after the bank unveiled a new mobile banking feature called Pay Your Contacts, which allows RBS and NatWest customers to send payments of up to £100 to anyone with a Visa card by entering their mobile number. |
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