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| Third of antisocial behaviour complainants say police took no action | Third of antisocial behaviour complainants say police took no action |
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| A third of people who have reported antisocial behaviour say police took no action, according to a study. | A third of people who have reported antisocial behaviour say police took no action, according to a study. |
| Research based on a survey of 10,000 victims of antisocial behaviour shows a wide variation in the quality of police responses, with Essex, London's Metropolitan police, Gwent and Wiltshire at the bottom of the table and Lancashire and West Mercia at the top. | Research based on a survey of 10,000 victims of antisocial behaviour shows a wide variation in the quality of police responses, with Essex, London's Metropolitan police, Gwent and Wiltshire at the bottom of the table and Lancashire and West Mercia at the top. |
| The study (pdf) for Her Majesty's Chief Inspector of Constabulary is the most detailed analysis of the experience of victims of antisocial behaviour in Britain. It says antisocial behaviour remains a pervasive problem that has the potential to cause significant harm. | The study (pdf) for Her Majesty's Chief Inspector of Constabulary is the most detailed analysis of the experience of victims of antisocial behaviour in Britain. It says antisocial behaviour remains a pervasive problem that has the potential to cause significant harm. |
| The report by the Universities' Police Science Institute, based at Cardiff University, says that only half of the most acute repeat and vulnerable victims – those who called the police 10 times or more in the past year – were satisfied with the police response. | The report by the Universities' Police Science Institute, based at Cardiff University, says that only half of the most acute repeat and vulnerable victims – those who called the police 10 times or more in the past year – were satisfied with the police response. |
| The researchers say that although more than a third of all victims said police took no action, this may not mean nothing was done in those cases. "In reality there will be a proportion of cases where action was taken but not communicated to the victim: 15% of callers said they did not know of any police action." | The researchers say that although more than a third of all victims said police took no action, this may not mean nothing was done in those cases. "In reality there will be a proportion of cases where action was taken but not communicated to the victim: 15% of callers said they did not know of any police action." |
| Ten per cent of victims who were categorised as being vulnerable and facing a high frequency of repeated incidents said they gave up and would not report them in future. | Ten per cent of victims who were categorised as being vulnerable and facing a high frequency of repeated incidents said they gave up and would not report them in future. |
| The study says the needs of repeat or vulnerable victims may be generally well met by police but it is these victims who are most likely to fall through the net: 45% viewed their call to police as having made no difference, compared with 35% of victims who were neither repeat nor vulnerable. | The study says the needs of repeat or vulnerable victims may be generally well met by police but it is these victims who are most likely to fall through the net: 45% viewed their call to police as having made no difference, compared with 35% of victims who were neither repeat nor vulnerable. |
| Those who repeatedly called the police to complain were often those who felt their first report had been unsuccessful. In a third of the 42 police forces, one in 10 vulnerable victims were found to have called the police 10 or more times over a 12-month period. | Those who repeatedly called the police to complain were often those who felt their first report had been unsuccessful. In a third of the 42 police forces, one in 10 vulnerable victims were found to have called the police 10 or more times over a 12-month period. |
| Professor Martin Innes, the author of the study, said the research showed that the problem of antisocial behaviour was different across different forces. | Professor Martin Innes, the author of the study, said the research showed that the problem of antisocial behaviour was different across different forces. |
| "Since the tragic death of Fiona Pilkington and her daughter in 2007 the police have been trying to improve the effectiveness of their response to antisocial behaviour," Innes said. "For the first time we have been able to understand in which areas most repeat and vulnerable victims live. Importantly, the analysis shows that the distribution of the most vulnerable victims reflects the underlying conditions in communities. | "Since the tragic death of Fiona Pilkington and her daughter in 2007 the police have been trying to improve the effectiveness of their response to antisocial behaviour," Innes said. "For the first time we have been able to understand in which areas most repeat and vulnerable victims live. Importantly, the analysis shows that the distribution of the most vulnerable victims reflects the underlying conditions in communities. |
| "We found that victims want to be listened to, taken seriously, and to know what police action was taken as a result of their call. However, because some victims are more vulnerable and at risk than others, they do not all share the same starting place. As such, police should consider that in some areas and for some victims they need to do more, or start doing things differently. This does not have to be resource-intensive." | "We found that victims want to be listened to, taken seriously, and to know what police action was taken as a result of their call. However, because some victims are more vulnerable and at risk than others, they do not all share the same starting place. As such, police should consider that in some areas and for some victims they need to do more, or start doing things differently. This does not have to be resource-intensive." |
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