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| Version 1 | Version 2 |
|---|---|
| American Airlines US flights hit by computer glitch | |
| (about 4 hours later) | |
| American Airlines had to ground all its flights across the US for several hours on Tuesday due to a fault with its computerised reservation system. | |
| The carrier halted all departures from about 13:30 ET (18:30 GMT), saying that it was working ""to resolve this issue as quickly as we can". | The carrier halted all departures from about 13:30 ET (18:30 GMT), saying that it was working ""to resolve this issue as quickly as we can". |
| American fixed the problem three hours later, but warned that it expected to see delays and cancelations continue for the remainder of the day. | American fixed the problem three hours later, but warned that it expected to see delays and cancelations continue for the remainder of the day. |
| About 900 flights were affected. | About 900 flights were affected. |
| American said it would offer refunds and allow passengers to change flights for free. | American said it would offer refunds and allow passengers to change flights for free. |
| The Federal Aviation Administration (FAA), which regulates civil aviation in the US, confirmed that American had asked to halt its flights while the problem was rectified. | The Federal Aviation Administration (FAA), which regulates civil aviation in the US, confirmed that American had asked to halt its flights while the problem was rectified. |
| One traveller at Dallas-Fort Worth, Julie Burch, told Associated Press: "Tensions are high. A lot of people are getting mad. I've seen several yelling at the American agents." |