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You can find the current article at its original source at http://www.guardian.co.uk/money/2013/apr/22/london-underground-destroyed-wallet
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| Version 0 | Version 1 |
|---|---|
| London Underground destroyed my 'found' wallet | London Underground destroyed my 'found' wallet |
| (5 months later) | |
| I lost my ticket wallet on the London Underground, containing an Oyster card, senior railcard and my return Virgin Trains ticket to Manchester. Happily, it was handed in by a fellow passenger at Finsbury Park station who happened to be a tube employee, and, using details in the wallet, sent me a text. When I tried to recover the wallet I was told it had been destroyed and its contents recycled. I had to buy another ticket to Manchester and replace other items. I have lost £120. DB, Manchester | I lost my ticket wallet on the London Underground, containing an Oyster card, senior railcard and my return Virgin Trains ticket to Manchester. Happily, it was handed in by a fellow passenger at Finsbury Park station who happened to be a tube employee, and, using details in the wallet, sent me a text. When I tried to recover the wallet I was told it had been destroyed and its contents recycled. I had to buy another ticket to Manchester and replace other items. I have lost £120. DB, Manchester |
| Finsbury Park office took one glance at your Oyster card, found it was unregistered and bundled it up with others for reuse. TfL recognises it should have done better. A London Underground director says: "We're really sorry. We work hard to try to re-unite our customers with their misplaced items. In this case, the wallet was mistakenly thought to consist solely of an unregistered Oyster card. These are recycled for resale if handed in. We made a mistake." It has now refunded you the full £120. It hopes you will register your next Oyster card via the TfL website. | Finsbury Park office took one glance at your Oyster card, found it was unregistered and bundled it up with others for reuse. TfL recognises it should have done better. A London Underground director says: "We're really sorry. We work hard to try to re-unite our customers with their misplaced items. In this case, the wallet was mistakenly thought to consist solely of an unregistered Oyster card. These are recycled for resale if handed in. We made a mistake." It has now refunded you the full £120. It hopes you will register your next Oyster card via the TfL website. |
| We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number | We welcome letters but cannot answer individually. Email us at consumer.champions@guardian.co.uk or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number |
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