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New laws are planned for faulty apps, music and films | |
(about 20 hours later) | |
The government has announced planned new laws making it easier to claim a refund for faulty apps, music and films bought online. | The government has announced planned new laws making it easier to claim a refund for faulty apps, music and films bought online. |
Measures included in the Queen's Speech are designed to give consumers protection. | |
The changes are designed to allow people to claim compensation for digital content which doesn't work. | The changes are designed to allow people to claim compensation for digital content which doesn't work. |
Consumer minister Jo Swinson said the government wanted to "make sure the law is fit for the 21st century". | |
The proposed changes to the law are intended to make it clear that people are entitled to: | The proposed changes to the law are intended to make it clear that people are entitled to: |
The Department for Business, Innovation and Skills claims more than £1bn was spent on films, music and software online in 2012. | The Department for Business, Innovation and Skills claims more than £1bn was spent on films, music and software online in 2012. |
The government estimates that more than 16 million people experienced at least one problem with digital content in 2011. | The government estimates that more than 16 million people experienced at least one problem with digital content in 2011. |
Ministers say changes will give consumers greater confidence in knowing their rights when they buy things online. | Ministers say changes will give consumers greater confidence in knowing their rights when they buy things online. |
There are eight different pieces of legislation covering consumer rights at the moment. | |
The Department for Business acknowledges that changes are needed, admitting that consumer law in the UK is "unnecessarily complex, overlapping and confusing". | The Department for Business acknowledges that changes are needed, admitting that consumer law in the UK is "unnecessarily complex, overlapping and confusing". |
Follow @BBCNewsbeat on Twitter | Follow @BBCNewsbeat on Twitter |
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