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New laws are planned for faulty apps New laws are planned for faulty apps, music and films
(about 20 hours later)
The government has announced planned new laws making it easier to claim a refund for faulty apps, music and films bought online.The government has announced planned new laws making it easier to claim a refund for faulty apps, music and films bought online.
Measures included in the Queen's speech are designed to give consumers protection. Measures included in the Queen's Speech are designed to give consumers protection.
The changes are designed to allow people to claim compensation for digital content which doesn't work.The changes are designed to allow people to claim compensation for digital content which doesn't work.
Consumer minister Jo Swinson said said the government wants to "make sure the law is fit for the 21st century." Consumer minister Jo Swinson said the government wanted to "make sure the law is fit for the 21st century".
The proposed changes to the law are intended to make it clear that people are entitled to:The proposed changes to the law are intended to make it clear that people are entitled to:
The Department for Business, Innovation and Skills claims more than £1bn was spent on films, music and software online in 2012.The Department for Business, Innovation and Skills claims more than £1bn was spent on films, music and software online in 2012.
The government estimates that more than 16 million people experienced at least one problem with digital content in 2011.The government estimates that more than 16 million people experienced at least one problem with digital content in 2011.
Ministers say changes will give consumers greater confidence in knowing their rights when they buy things online.Ministers say changes will give consumers greater confidence in knowing their rights when they buy things online.
Currently there are eight different pieces of legislation covering consumer rights. There are eight different pieces of legislation covering consumer rights at the moment.
The Department for Business acknowledges that changes are needed, admitting that consumer law in the UK is "unnecessarily complex, overlapping and confusing".The Department for Business acknowledges that changes are needed, admitting that consumer law in the UK is "unnecessarily complex, overlapping and confusing".
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