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Co-op rolls out talking cash points Co-op bank rolls out talking cashpoints
(35 minutes later)
The Co-operative has become the latest UK bank to introduce "talking" cashpoint machines.The Co-operative has become the latest UK bank to introduce "talking" cashpoint machines.
About 400 went live on Thursday, with a further 2,000 to be installed by the end of next year.About 400 went live on Thursday, with a further 2,000 to be installed by the end of next year.
The technology allows blind or partially-sighted people to plug in a headset, and listen to instructions on withdrawing cash.The technology allows blind or partially-sighted people to plug in a headset, and listen to instructions on withdrawing cash.
Barclay's was the first UK bank to install talking cashpoints, and has more than 3,000 in operation.Barclay's was the first UK bank to install talking cashpoints, and has more than 3,000 in operation.
The Royal Bank of Scotland, which includes Nat West, has also announced that from next year, 80% of its network of 4,800 automated teller machines will be speech-enabled.The Royal Bank of Scotland, which includes Nat West, has also announced that from next year, 80% of its network of 4,800 automated teller machines will be speech-enabled.
Mark Ellis, a blind customer from Colchester, Essex, is one of the first to benefit from a talking cash point.Mark Ellis, a blind customer from Colchester, Essex, is one of the first to benefit from a talking cash point.
"Conveniently, there is one 400 yards from my house and it has made such a difference. I feel that I have my independence back as for the last 30 years I've relied on help when getting my cash out," he said."Conveniently, there is one 400 yards from my house and it has made such a difference. I feel that I have my independence back as for the last 30 years I've relied on help when getting my cash out," he said.
Lloyds and Nationwide have also committed themselves to the technology.Lloyds and Nationwide have also committed themselves to the technology.
The Royal National Institute for Blind People said it was in talks with both HSBC and Santander, but neither bank has yet announced plans to convert its cash points.The Royal National Institute for Blind People said it was in talks with both HSBC and Santander, but neither bank has yet announced plans to convert its cash points.