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| Version 2 | Version 3 |
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| NatWest banking app suffers renewed problems | NatWest banking app suffers renewed problems |
| (35 minutes later) | |
| Users of the NatWest banking app say the system stopped working on the day they are paid - the latest in a series of problems with the service. | Users of the NatWest banking app say the system stopped working on the day they are paid - the latest in a series of problems with the service. |
| A number of customers complained that the app was failing to load on Friday morning, a day when many receive their wages. | A number of customers complained that the app was failing to load on Friday morning, a day when many receive their wages. |
| NatWest said on its Twitter account that the app was now running as normal. | NatWest said on its Twitter account that the app was now running as normal. |
| RBS, which owns NatWest, has already apologised twice in two months for problems with the app. | RBS, which owns NatWest, has already apologised twice in two months for problems with the app. |
| "We've had huge demand for our app this morning, which led to some customers experiencing the app running slowly for half an hour. We apologise for the inconvenience caused," a spokesman for RBS said. | "We've had huge demand for our app this morning, which led to some customers experiencing the app running slowly for half an hour. We apologise for the inconvenience caused," a spokesman for RBS said. |
| RBS is 81% owned by the taxpayer. About two million customers have the app. | RBS is 81% owned by the taxpayer. About two million customers have the app. |
| Last summer, millions of RBS customers were affected by a software issue which caused a huge backlog of payments. | Last summer, millions of RBS customers were affected by a software issue which caused a huge backlog of payments. |
| Extra investment was being earmarked for the banking group's technology, the spokesman said. |