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Firm suspended over woman's care Firm suspended over woman's care
(35 minutes later)
The firm at the centre of a row about the poor care of an older woman in her home has been suspended by the UK's trade body. The firm at the centre of a row about the poor care of an older woman in her home has been suspended by trade body, the UK Homecare Association.
The UK Homecare Association says it has launched an investigation into Mosaic Community Care. The UKHCA says it is investigating Mosaic Community Care and that the suspension means it will not recommend Mosaic to elderly or disabled people.
The suspension means the association will not recommend Mosaic to elderly or disabled people. Footage recorded by the family of Muriel Price, 83, showed carers not turning up for visits or arriving late.
Footage broadcast by BBC News showed the sub-standard treatment endured by 83-year-old Muriel Price. Mosaic has said that the family did not raise their concerns with the company.
It has not yet responded to UK Homecare Association's decision.
Insulin dependent
Regulator the Care Quality Commission has announced it will bring forward the date of Mosaic's next inspection in light of the footage, broadcast by the BBC on Thursday.
Mrs Price's grandson installed two CCTV cameras in her house in Blackpool, Lancashire, to monitor her so she could be helped if she fell while at home alone.
Instead they recorded carers failing to turn up when they should and behaving inappropriately on occasions.
In footage seen by the BBC, which covers a period of nearly a month, carers turn up late or not at all on at least 12 occasions.
Several other visits are much shorter than the one hour the carers are contracted for.
While some carers were professional, the footage shows examples of others who were not.
The footage shows one carer sticking her fingers in food to check its temperature, while another changes incontinence pads in full view of the street.
And though Mrs Price is an insulin dependent diabetic with special dietary requirements, one carer admits to not being able to cook.
The UK Homecare Association says it wants to ask Mosaic "what steps they've taken to address the care workers' behaviour recorded in the CCTV footage and that these have been effective".