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You can find the current article at its original source at http://www.guardian.co.uk/money/2013/jun/16/freedom-pass-travel-standstill
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| Version 0 | Version 1 |
|---|---|
| Freedom Pass was cancelled, leaving travel at a standstill | Freedom Pass was cancelled, leaving travel at a standstill |
| (4 months later) | |
| When I attempted to use my senior citizen's Freedom Pass on public transport I was told it had been disabled. London Councils informed me that it had been cancelled because I had not replied to a letter, sent out "randomly", to ensure that pass holders are still living at the stated address. I received no such letter. | When I attempted to use my senior citizen's Freedom Pass on public transport I was told it had been disabled. London Councils informed me that it had been cancelled because I had not replied to a letter, sent out "randomly", to ensure that pass holders are still living at the stated address. I received no such letter. |
| I was asked to write in with evidence of my address and I was assured that my free pass would, in the meantime, be accepted. Not true; in fact some London Underground staff have treated me as if I were a criminal and tried to fine me. | I was asked to write in with evidence of my address and I was assured that my free pass would, in the meantime, be accepted. Not true; in fact some London Underground staff have treated me as if I were a criminal and tried to fine me. |
| Two weeks, two telephone calls, one letter and one email later, my pass has still not been reinstated and I'm told there is a backlog. FR, London | Two weeks, two telephone calls, one letter and one email later, my pass has still not been reinstated and I'm told there is a backlog. FR, London |
| It seems London Councils thought you were dead. It's begun mailing pass holders whom it thinks have relocated or passed away, requesting proof of identity but says that 2% of the 2,400 passes that it consequently withdrew were wrongly targeted. You were among that 2% and the delay in reinstating you was due to a backlog. You have been resurrected and London Councils says it will refund you any fares charged if you can provide receipts. | It seems London Councils thought you were dead. It's begun mailing pass holders whom it thinks have relocated or passed away, requesting proof of identity but says that 2% of the 2,400 passes that it consequently withdrew were wrongly targeted. You were among that 2% and the delay in reinstating you was due to a backlog. You have been resurrected and London Councils says it will refund you any fares charged if you can provide receipts. |
| If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number. | If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number. |
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