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Sainsbury's apologises to mobile customer refused service | Sainsbury's apologises to mobile customer refused service |
(35 minutes later) | |
Sainsbury's has apologised to a customer who was refused service by a checkout worker until she had ended her mobile phone call. | Sainsbury's has apologised to a customer who was refused service by a checkout worker until she had ended her mobile phone call. |
The customer, Jo Clarke, was told her shopping would not be processed until she had finished talking on her phone. | The customer, Jo Clarke, was told her shopping would not be processed until she had finished talking on her phone. |
Ms Clarke was shopping at the chain's branch in Crayford, south east London. | Ms Clarke was shopping at the chain's branch in Crayford, south east London. |
Sainsbury's said in a statement to the BBC: "We have apologised to Ms Clarke. It isn't our policy to not serve customers who are using a mobile." | |
Ms Clarke said: "I ended my call swiftly and said to the lady on the checkout 'Apologies, I didn't realise that it was Sainsbury's policy that you are unable to use your phone at the checkout', and she said 'Well, you learn something new every day'." | Ms Clarke said: "I ended my call swiftly and said to the lady on the checkout 'Apologies, I didn't realise that it was Sainsbury's policy that you are unable to use your phone at the checkout', and she said 'Well, you learn something new every day'." |
She spoke to the customer service desk at the store and was told then the move was not company policy. | She spoke to the customer service desk at the store and was told then the move was not company policy. |
Ms Clarke said she would be transferring her custom to a nearby branch of the rival supermarket Waitrose. | Ms Clarke said she would be transferring her custom to a nearby branch of the rival supermarket Waitrose. |
Sainsbury's is trying to offer her a £10 shopping voucher by way of redress for the incident which it said took place this Monday, but it needed her to contact the company. | |
It said: "We offered a £10 voucher at the time. Ms Clarke hasn't responded to date with her address which we need so we can send it to her." |
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