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| Version 0 | Version 1 |
|---|---|
| CCTV shows Cambridge refuse workers 'overloading bin' | CCTV shows Cambridge refuse workers 'overloading bin' |
| (about 1 hour later) | |
| A shop owner used a CCTV camera to film council refuse collectors apparently overloading his rubbish bin and walking off without emptying it. | A shop owner used a CCTV camera to film council refuse collectors apparently overloading his rubbish bin and walking off without emptying it. |
| Iftikhar Ahmed said he set up the camera after incidents where rubbish from his shop, DARS Express, was not collected by Cambridge City Council. | Iftikhar Ahmed said he set up the camera after incidents where rubbish from his shop, DARS Express, was not collected by Cambridge City Council. |
| Footage from last Friday shows two workers adding rubbish to the bin before taking a photo and leaving. | Footage from last Friday shows two workers adding rubbish to the bin before taking a photo and leaving. |
| The council has apologised and said it would investigate what happened. | |
| "We always aim to offer good customer service, and on this occasion the level of service was not acceptable," a spokesperson said. | |
| They added that staff did not collect bins where the lids were "not fully closed" or any waste which was not within the bin. | |
| Mr Ahmed, 52, said the footage, taken from behind his shop in Regent Street, Cambridge, showed the workers opening his already full blue bin and adding cardboard from the floor. | Mr Ahmed, 52, said the footage, taken from behind his shop in Regent Street, Cambridge, showed the workers opening his already full blue bin and adding cardboard from the floor. |
| They then close the lid and add a bin bag to the top before taking the photo. | They then close the lid and add a bin bag to the top before taking the photo. |
| Extra bin bags | Extra bin bags |
| "It's really bad, unbelievable" Mr Ahmed said. "We're paying for this service." | "It's really bad, unbelievable" Mr Ahmed said. "We're paying for this service." |
| Mr Ahmed said he paid £10 plus VAT three or four times a week for the council collections. | Mr Ahmed said he paid £10 plus VAT three or four times a week for the council collections. |
| He said he had followed guidelines by leaving additional bin bags by the side of the bin. | He said he had followed guidelines by leaving additional bin bags by the side of the bin. |
| The bin of his neighbour also appears to have been left, with the workers apparently taking a photo of it but not adding to it. | The bin of his neighbour also appears to have been left, with the workers apparently taking a photo of it but not adding to it. |
| "Is it hygienic?" Mr Ahmed said. "Are they doing their duty? | "Is it hygienic?" Mr Ahmed said. "Are they doing their duty? |
| "And what happens to other people who don't have CCTV?" | "And what happens to other people who don't have CCTV?" |
| Mr Ahmed said the council had apologised but he urged them to take the matter seriously. | Mr Ahmed said the council had apologised but he urged them to take the matter seriously. |
| "Sometimes you make mistakes and can be told off, but this was not a mistake," he said. | "Sometimes you make mistakes and can be told off, but this was not a mistake," he said. |